Claims Director – Rideshare

Reserv Claims

. Develop and execute a comprehensive customer experience strategy aligned with Reserv’s mission and growth goals.

Posted 5/7/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Develop and execute a comprehensive customer experience strategy aligned with Reserv’s mission and growth goals.
Define KPIs and performance metrics to drive satisfaction, retention, and overall experience quality.
Identify emerging trends and technologies to continuously evolve our claims experience.
Act as the voice of the customer in key business decisions.
Build, lead, and develop a high‑performing claims team.
Oversee recruitment, onboarding, coaching, and ongoing professional development.
Conduct regular performance evaluations and foster a culture of excellence, innovation, and accountability.
Serve as the escalation point for complex or sensitive customer issues, providing strategic guidance and resolution.
Use data, analytics, and customer feedback to identify pain points and implement improvements.
Partner with Product and Engineering to inform the development of tools, systems, and processes that enhance efficiency and outcomes.
Work closely with leaders across Claims Operations, Product, Engineering, and Marketing to drive customer‑centric initiatives.

Requirements

What you’ll need

Bachelor’s degree in business, marketing, communications, or a related field (advanced degree preferred).
10+ years of experience in insurance claims across multiple lines; property and/or auto strongly preferred.
5+ years of management experience, ideally leading remote teams.
Proven ability to deliver results, overcome obstacles, and drive continuous improvement.

Benefits

Comp & perks

Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy after 8 months of continuous work
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment you may want.
Technology is something that should make your life easier, not harder!
Additionally, we will Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
Work toward reducing and eliminating all the administrative work from an adjuster role
Foster a culture of empathy, transparency, and empowerment in a remote-first environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer experience strategyKPI definitionperformance metricsdata analyticsclaims experience improvementrecruitmentonboardingcoachingperformance evaluationcontinuous improvement

Soft Skills

leadershipteam developmentcommunicationproblem-solvingstrategic guidancecustomer advocacyinnovationaccountabilitycollaborationresults-oriented

Certifications

Bachelor’s degreeadvanced degree (preferred)