APD Claims Adjuster, Rideshare

Reserv Claims

. Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests .

Posted 5/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests
Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action
Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
Coordinate the repair of damaged vehicles and assist with rental reimbursement
Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss
Ensure compliance with specific state regulations, policy provisions, and standard operating procedures
Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority
Provide input for continuous development of claims guidelines, best practices, and process improvements
Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim
Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

Requirements

What you’ll need

Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
Must hold an active New York adjuster's license or be willing and able to obtain
Minimum of 3 years of experience on point and concentrated in Ride Share APD claims adjusting, ideally with:
First-party comp & collision
Third-party property damage and bodily injury
Total loss and liability investigations
Experience with Ride Share (or TNC/Livery) is required.
Willing to obtain all licenses within 60 days, including completing state required testing
Knowledge of state regulations, policy provisions, and standard operating procedures
Commercial experience preferred
Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures
Curious and motivated by problem solving and questioning the status quo
Desire to engage in learning opportunities and continuous professional development
Willingness to travel for client and claims need

Benefits

Comp & perks

Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy after 8 months of continuous work
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment you may want.
Technology is something that should make your life easier, not harder!
Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
Work toward reducing and eliminating all the administrative work from an adjuster role
Foster a culture of empathy, transparency, and empowerment in a remote-first environment

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

claims adjustingfirst-party compcollisionthird-party property damagebodily injurytotal loss investigationsliability investigationsdata analysisproblem solvingnegotiation

Soft Skills

customer servicecommunicationcuriositymotivationdecision makingcontinuous learningadaptabilityteam collaborationorganizational skillscritical thinking

Certifications

Bachelor's degreeactive adjuster licenseNew York adjuster's licenseDesignated Home State (DHS) license