Bodily Injury Claims Adjuster, Rideshare

Reserv Claims

. Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests .

Posted 5/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests
Manage an inventory of litigated and non-litigated cases
Analyze and review auto insurance claims to identify areas of dispute, investigating and gathering all necessary information and documentation related to the claim, evaluating liability and damages related to the claim, and negotiating and settling claims with opposing parties or their insurance providers
Ensure compliance with specific state regulations, policy provisions, and standard operating procedures
Manage both non-litigation and litigation cases related to auto claims disputes, communicate with involved parties, attending mediations, arbitrations, and court hearings as necessary, and communicating regularly with clients, claims adjusters, attorneys, and other stakeholders
Collaborate with defense counsel, claims counsel, and litigation claims management for strategic planning, including developing and maintaining positive working relationships with approved defense firms and other vendors in the industry
Review legal documents and ensuring compliance with initial suit-handling plan of action
Serve as corporate representative for discovery review and depositions, and appearing as Corporate Representative at depositions and trials when needed
Analyze policy language and reaching appropriate coverage decisions, drafting coverage correspondence, and proactively managing non-litigated and litigated claim files from inception to closure
Direct and control the activities and costs of outside vendors including defense counsel and coverage counsel, experts and independent adjusters
Maintain adjuster licenses and continuing education requirements

Requirements

What you’ll need

Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
Experience with Ride Share (or TNC/Livery) is required.
Minimum of 3 years of experience on point and concentrated in rideshare claims adjusting, ideally with:
commercial auto exposures
Both attorney-represented and unrepresented claims
Third-party bodily injury, including catastrophic losses
UM/UIM bodily injury
Litigation experience
PIP a plus, but not required
Knowledge of state regulations, policy provisions, and standard operating procedures.
Willingness to travel for clients and claims need
Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license and be willing to obtain all licenses within 60 days, including completing state-required testing.

Benefits

Comp & perks

Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy after 8 months of continuous work
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment you may want.
Technology is something that should make your life easier, not harder!
Additionally, we will Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
Work toward reducing and eliminating all the administrative work from an adjuster role
Foster a culture of empathy, transparency, and empowerment in a remote-first environment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

claims adjustingauto insurance claims analysisnegotiationlitigation managementpolicy language analysiscoverage decision draftingdispute resolutioncase managementthird-party bodily injuryPIP

Soft Skills

customer servicecommunicationcollaborationrelationship managementproblem-solvingorganizational skillsattention to detailstrategic planningnegotiation skillswillingness to travel

Certifications

adjuster licenseBachelor's degree