Claims Adjuster – Commercial Auto Excess Casualty

Reserv Claims

. Investigate, evaluate, and resolve complex commercial auto liability claims involving excess layers of coverage, catastrophic injuries, multi-vehicle accidents, and high-exposure scenarios.

Posted 5/2/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Investigate, evaluate, and resolve complex commercial auto liability claims involving excess layers of coverage, catastrophic injuries, multi-vehicle accidents, and high-exposure scenarios.
Conduct advanced coverage analysis, including policy interpretation, endorsements, exclusions, and multi-jurisdictional considerations.
Issue coverage position letters, including reservations of rights and denials, in alignment with regulatory and internal standards.
Oversee litigation, partnering with defense counsel to evaluate strategy, monitor case progression, and ensure cost-effective, data-driven decision-making.
Leverage Reserv's AI-powered tools to review claim summaries, severity predictions, and structured data insights to enhance accuracy and efficiency.
Evaluate primary carrier handling and determine when excess involvement is triggered, ensuring timely and appropriate intervention.
Collaborate with MGAs, carriers, brokers, and internal teams, providing clear communication and maintaining Reserv's high-touch, white-glove service standards.
Document all claim activity within Reserv's modern claims platform, ensuring data accuracy and compliance with internal and external requirements.
Participate in audits, trend analysis, and feedback loops to support continuous improvement and inform underwriting insights.

Requirements

What you’ll need

Bachelor's degree or equivalent experience.
10+ years of commercial auto liability or casualty claims experience, preferably with excess or high-severity files.
Strong knowledge of coverage analysis, litigation management, and complex liability evaluation.
Excellent communication skills, with the ability to translate complex issues into clear, actionable insights.
Comfort working in a technology-driven environment with modern systems and data-rich workflows.
AIC, CPCU, SCLA, or similar designations preferred. JD is also a huge plus.
Experience with MGAs, TPAs, or non-admitted/excess & surplus lines.
Familiarity with AI-enhanced claims tools or modern claims platforms (a strong plus at Reserv).

Benefits

Comp & perks

Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy after 8 months of continuous work
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment you may want.
Technology is something that should make your life easier, not harder!
Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
Work toward reducing and eliminating all the administrative work from an adjuster role
Foster a culture of empathy, transparency, and empowerment in a remote-first environment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

coverage analysislitigation managementcomplex liability evaluationdata-driven decision-makingpolicy interpretationendorsementsexclusionsmulti-jurisdictional considerationsclaims documentationtrend analysis

Soft Skills

communication skillscollaborationproblem-solvinganalytical thinkingattention to detailstrategic thinkingcustomer serviceadaptabilityleadershipinterpersonal skills

Certifications

AICCPCUSCLAJD