Bilingual Auto Property Damage Claims Adjuster

Reserv Claims

full-time

Posted on:

Location Type: Remote

Location: Arizona • United States

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Job Level

Junior

About the role

  • Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests
  • Gather necessary information from customers to initiate the claim and determine the appropriate course of action
  • Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
  • Coordinate the repair, if necessary, for the property damage
  • Recognize requirements for potential escalation should the loss no longer meet criteria for your handling
  • Communicate and coordinate with involved parties regarding negotiations and settlement
  • Provide input for continuous development best practices, and process improvements

Requirements

  • Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
  • Experience with handling real property damage, this is not required but encouraged
  • Minimum of 1 year experience with insurance claims and/or customer service
  • Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
  • Bilingual (fluent in Spanish and English)
Benefits
  • Generous health-insurance package with nationwide coverage, vision, & dental
  • 401(k) retirement plan with employer matching
  • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
  • Generous family leave policy after 8 months of continuous work
  • Work from anywhere to facilitate your work life balance
  • Apple laptop, large second monitor, and other quality-of-life equipment you may want.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
insurance claimscustomer serviceproperty damage handlingclaims managementnegotiationprocess improvementbest practices
Soft Skills
communicationcourtesyproblem-solvingcoordinationescalation management
Certifications
adjuster licenseDesignated Home State (DHS) license