Transportation Claims Adjuster – Auto and Property Damage

Reserv Claims

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Provide prompt, courteous and high-quality customer service to all policyholders and claimants by responding to customer inquiries, initiating investigations and resolving customer claims.
  • Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action
  • Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
  • Coordinate the repair of damaged vehicles and assist with rental reimbursement
  • Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss
  • Ensure compliance with specific state regulations, policy provisions, and standard operating procedures
  • Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority
  • Provide input for continuous development of claims guidelines, best practices, and process improvements
  • Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim
  • Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

Requirements

  • Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
  • Minimum of 3-5 years of experience on commercial transportation claims, dealing with Third-Party PD/Total Loss
  • Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
  • You're willing to obtain all licenses within 60 days, including completing any state required testing
  • Knowledge of state regulations, policy provisions, and standard operating procedures
  • Commercial experience necessary
  • Ability to analyze and evaluate claims data and make sound decisions based on established guidelines, policies, and procedures
  • Curious and motivated by problem solving and questioning the status quo
  • Desire to engage in learning opportunities and continuous professional development
Benefits
  • Generous health-insurance package with nationwide coverage, vision, & dental
  • 401(k) retirement plan with employer matching
  • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
  • Generous family leave policy after 8 months of continuous work
  • Work from anywhere to facilitate your work life balance
  • Apple laptop, large second monitor, and other quality-of-life equipment you may want.
  • Technology is something that should make your life easier, not harder!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
claims managementinvestigationsnegotiationdata analysissubrogationsalvagetotal loss assessmentpolicy explanationcustomer service
Soft Skills
problem solvingcommunicationcuriositymotivationdecision makinginterpersonal skillsorganizational skillsadaptabilitycontinuous learning
Certifications
adjuster licenseDesignated Home State (DHS) license