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About the role
Key responsibilities & impact- Assist users, business customers, and internal stakeholders with questions and issues related to our web and mobile applications.
- Test new features and bug fixes; support error identification and continuous improvement of the applications.
- Log requests and error reports in our ticketing system.
- Independently handle known or simpler cases.
- Document defects and steps to reproduce them.
- Prepare incoming cases for further handling by the development or analysis teams.
- Manually test new features and bug fixes and perform re-tests to support test documentation.
- Document known issues and resolutions to support our knowledge base.
- Work closely with development, QA, business analysis, and specialist teams.
Requirements
What you’ll need- Professional experience in manual software testing, application support, or technical customer support
- Ability to investigate issues systematically and work with attention to detail
- Interest in software, APIs, or technical systems
- Initial experience in software testing, or a willingness to systematically test new features, bug fixes, and typical user workflows
- Good basic technical understanding
- Experience with ticketing systems
- Experience with Jira or Jira Service Management is a plus
- Clear and reliable communication in German and good proficiency in English
Benefits
Comp & perks- Remote work: Home office or office? You decide what best fits your daily routine!
- Workation: A work environment with a holiday feel—enjoy the perfect blend of productive work and a relaxed atmosphere within Europe.
- Wellbeing: Company health program — an annual health budget and a subsidized Urban Sports Club membership.
- Pension: Attractive employer contributions to company pension plans — secure your future with our support.
- Hardware: State-of-the-art equipment to keep us innovative together.
- Discounts: Attractive offers — enjoy discounts from over 1,500 providers across sports, mobility, fashion, and travel, and use our Edenred benefits card for additional perks.
- Knowledge base: Targeted, on-the-job learning — seize opportunities for diverse, individual development and training.
- Networking: Not without my team — look forward to regular team events. And don't worry, we've not forgotten the essentials — we offer free soft drinks and the ever-popular fruit basket.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Manual Software TestingBug Fix DocumentationError IdentificationFeature TestingSystematic Issue Investigation
Soft Skills
Attention to DetailClear Communication