Application Support – Software Tester

Reos GmbH

Application Support and Software Tester role at Reos GmbH. Involves supporting users and testing features of web and mobile applications.

Posted 7/8/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in manual software testing and application support, with a strong ability to document defects and communicate effectively in both German and English. Proficient in using ticketing systems and collaborating with development and QA teams to enhance application performance.

Highest-signal resume keywords

Manual Software TestingApplication SupportTicketing SystemsJiraClear Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Manual Software TestingBug Fix DocumentationError IdentificationFeature TestingSystematic Issue Investigation

Soft Skills

Attention to DetailClear Communication

Tools & Technologies

JiraJira Service Management

Industry Keywords

Web ApplicationsMobile ApplicationsTechnical Customer SupportAPIsKnowledge Base

About the role

Key responsibilities & impact

Assist users, business customers, and internal stakeholders with questions and issues related to our web and mobile applications.
Test new features and bug fixes; support error identification and continuous improvement of the applications.
Log requests and error reports in our ticketing system.
Independently handle known or simpler cases.
Document defects and steps to reproduce them.
Prepare incoming cases for further handling by the development or analysis teams.
Manually test new features and bug fixes and perform re-tests to support test documentation.
Document known issues and resolutions to support our knowledge base.
Work closely with development, QA, business analysis, and specialist teams.

Requirements

What you’ll need

Professional experience in manual software testing, application support, or technical customer support
Ability to investigate issues systematically and work with attention to detail
Interest in software, APIs, or technical systems
Initial experience in software testing, or a willingness to systematically test new features, bug fixes, and typical user workflows
Good basic technical understanding
Experience with ticketing systems
Experience with Jira or Jira Service Management is a plus
Clear and reliable communication in German and good proficiency in English

Benefits

Comp & perks

Remote work: Home office or office? You decide what best fits your daily routine!
Workation: A work environment with a holiday feel—enjoy the perfect blend of productive work and a relaxed atmosphere within Europe.
Wellbeing: Company health program — an annual health budget and a subsidized Urban Sports Club membership.
Pension: Attractive employer contributions to company pension plans — secure your future with our support.
Hardware: State-of-the-art equipment to keep us innovative together.
Discounts: Attractive offers — enjoy discounts from over 1,500 providers across sports, mobility, fashion, and travel, and use our Edenred benefits card for additional perks.
Knowledge base: Targeted, on-the-job learning — seize opportunities for diverse, individual development and training.
Networking: Not without my team — look forward to regular team events. And don't worry, we've not forgotten the essentials — we offer free soft drinks and the ever-popular fruit basket.