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Account Management
Remote Legal StaffAccount Manager responsible for managing client relationships in U.S. legal market.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong B2B client management skills with a focus on relationship building, effective communication, and organizational excellence. Proficient in managing multiple accounts while ensuring client satisfaction and retention.
Highest-signal resume keywords
B2B Client-Facing ExperienceExcellent Spoken And Written EnglishProject Management Tools FamiliarityStrong Communication SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Attention To DetailGood JudgmentDecision-MakingCollaborationAbility To Work Under Pressure
Tools & Technologies
Monday.comClickUpJiraGoogle Workspace
Industry Keywords
Account ManagementClient SuccessStaffingLegalProfessional Services
About the role
Key responsibilities & impact- Serve as the primary point of contact for assigned clients, managing relationships from onboarding through long-term engagement
- Run client-facing calls: kickoffs, candidate reviews, check-ins, with professionalism and clarity
- Coordinate closely with internal teams to ensure quality and fit at every step of the client experience
- Manage multiple active accounts simultaneously, keeping things organized and moving without details slipping
- Set clear expectations with clients, surface issues early, and resolve problems before they escalate
- Build strong, long-term client relationships that drive retention and satisfaction
- Facilitate smooth handoffs and transitions so clients always feel informed and supported
Requirements
What you’ll need- 2+ years of B2B client-facing experience — this is a firm requirement. We are looking for professionals from account management, client success, staffing, or similar B2B roles. If your background is exclusively B2C or call center, this role is not the right fit.
- Previous remote or hybrid work experience required. Fully remote experience strongly preferred
- Excellent spoken and written English. You will represent RemoteLegalStaff directly with U.S.-based legal clients and communication quality is non-negotiable
- Available to work U.S. business hours with a start time between 6:00 AM and 8:00 AM PST
- Highly organized with exceptional attention to detail: managing multiple accounts means nothing can slip, ever
- Strong communicator who can run a professional call, manage expectations, and write clearly and concisely
- Familiar with project management tools (Monday.com, ClickUp, Jira, or similar) and Google Workspace
- Good judgment and decision-making: you are not just moving things through a pipeline, you are making real calls about quality and fit between our clients and our candidates
- Collaborative and comfortable working cross-functionally with internal teams
- Able to work well under pressure: client situations move fast, and you need to stay composed and effective
- Confident and poised when speaking with attorneys and legal professionals: our clients are lawyers and you need to hold your own in those conversations
- Self-starter who manages their own workload without needing heavy oversight
- Experience in legal, staffing, or professional services is a plus but not required
Benefits
Comp & perks- Fully remote position with a flexible work schedule
- Competitive base salary
- Annual performance bonus
- Anniversary loyalty bonuses
- Company-sponsored health insurance
- Generous PTO that increases with tenure (up to 30 days per year)
- Birthday PTO day
- 7 U.S. paid holidays
- 5 paid sick days per year
- Bereavement leave
- Additional unpaid personal leave available
- Home office stipend for equipment and workspace upgrades
- Computer replacement stipend
- Monthly internet allowance (increases with tenure)
- Professional development and training programs
- Education support for high performers
- A collaborative, supportive team culture where people are genuinely invested in each other's success
- A fast-moving environment where your work has real visibility and direct impact
- Clear path to growth: we promote from within and reward people who perform