Senior Account Manager

Remote Legal Staff

Senior Account Manager managing relationships with higher-complexity client accounts for RemoteLegalStaff. Lead a team of Account Managers while ensuring client satisfaction and team performance.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client management and team leadership capabilities, with a focus on building long-term relationships, coaching team members, and maintaining high standards of client communication. Proficient in managing complex client accounts and resolving issues proactively while ensuring team performance and development.

Highest-signal resume keywords

Team Leadership ExperienceB2B Client-Facing ExperienceExcellent Spoken And Written EnglishFamiliarity With Project Management ToolsStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Highly OrganizedGood JudgmentComfortable Giving Direct FeedbackComposed Under PressureSelf-Starter

Tools & Technologies

Monday.comClickUpJiraGoogle Workspace

Industry Keywords

Client ManagementAccount ManagementClient SuccessStaffingLegal Professionals

About the role

Key responsibilities & impact

Client Management
Serve as the primary point of contact for a portfolio of senior or higher-complexity client accounts, managing the relationship from onboarding through ongoing engagement
Run client-facing calls: kickoffs, candidate reviews, interviews, and check-ins; with the polish and judgment expected of a senior team member
Set clear expectations with clients, surface issues early, and proactively resolve problems before they escalate
Build strong, long-term relationships that drive retention and client satisfaction
Team Leadership
Lead a team of Account Managers, owning their day-to-day performance, development, and quality of client work
Run regular 1-on-1s, coaching sessions, and call reviews with your direct reports
Serve as the escalation point when a client situation on your team needs a more senior voice, stepping in directly when needed
Review your team's client communication and account hygiene, raising the standard and giving direct feedback
Help onboard and ramp new Account Managers as the team grows
Coordinate with the recruiting team and other internal functions on behalf of your team, removing friction so your AMs can focus on their clients
Spot patterns across accounts: recurring issues, training gaps, process breakdowns; and bring them forward so we can fix them at the system level

Requirements

What you’ll need

Team lead or management experience is required. You have led a team of at least 2–3 client-facing people. This is non-negotiable.
3+ years of B2B client-facing experience in account management, client success, staffing, or a similar role. If your background is exclusively B2C or call center, this role is not the right fit.
Excellent spoken and written English. You will be representing RemoteLegalStaff directly with U.S.-based legal clients and coaching others to do the same.
Available to work U.S. business hours with a start time between 6:00 AM and 8:00 AM PST
Highly organized with exceptional attention to detail across a wider surface area than your own accounts, you can hold the standard for your own book and your team's book at the same time
Strong communicator who can run a professional call, manage expectations, and write clearly and concisely, and who can teach others to do the same
Familiar with project management tools (Monday.com, ClickUp, Jira, or similar) and Google Workspace
Good judgment on fit, quality, and when to escalate; you are not just moving things through a pipeline, you are making real decisions and helping your team make better ones
Comfortable giving direct feedback; you can tell an Account Manager their email was not good enough and explain exactly why, without making it personal
Confident and poised when speaking with attorneys and legal professionals; our clients are lawyers and you need to hold your own in those conversations, including when stepping in on a situation your team has escalated
Composed under pressure; client situations move fast and your team will look to you to stay steady when they do
Self-starter who manages their own workload and their team's priorities without needing heavy oversight

Benefits

Comp & perks

Fully remote position with a flexible work schedule
Competitive base salary
Annual performance bonus
Anniversary loyalty bonuses
Company-sponsored health insurance
Generous PTO that increases with tenure (up to 30 days per year)
Birthday PTO day
7 U.S. paid holidays
5 paid sick days per year
Bereavement leave
Additional unpaid personal leave available
Home office stipend for equipment and workspace upgrades
Computer replacement stipend
Monthly internet allowance (increases with tenure)
Professional development and training programs
Education support for high performers
A collaborative, supportive team culture where people are genuinely invested in each other's success
A fast-moving environment where your work has real visibility and direct impact
Clear path to growth: we promote from within and reward people who perform