Remo

Customer Success Specialist, Bilingual English and Spanish

Remo

part-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $29 - $35 per hour

Job Level

JuniorMid-Level

About the role

  • Guide families through the onboarding process for care delivery, ensuring they feel supported from day one.
  • Provide product support through phone calls and emails, with potential rotating weekend coverage.
  • Address questions or concerns from dyads and follow up or escalate to appropriate teams.
  • Provide dyad feedback to Clinical, Product and Growth teams to help develop improvements to member experience.
  • Create informational materials for members as needed.
  • Clearly communicate who we are, what we do and how we help dyads.
  • Help dyads enroll on our platform: communicate sign-up process, schedule initial visits, accurately document information in Electronic Medical Record.
  • Build strong rapport and trust with dyads, delivering an experience of “Unreasonable Hospitality”.
  • Follow scripts while authentically connecting to dyads and families.
  • Stay accountable against monthly enrollment targets.

Requirements

  • Have at least two years of customer service experience.
  • Are Bilingual (English and Spanish).
  • Are able to work 15-20 hours per week.
  • Are able to work PST hours.
  • Are deeply curious about what makes people tick and passionate about connecting with them in authentic, meaningful ways.
  • Are highly empathetic with strong active listening skills.
  • Have strong interpersonal skills and are the type of person who could spend hours talking to others on the phone.
  • Have meticulous organizational skills; attention to detail.
  • Have healthcare Customer Service experience (preferred).
  • Have worked in environments where you had to hit weekly/monthly goals (preferred).
  • Have experience enrolling patients into a digital health program and scheduling their appointments (preferred).
  • Have conflict resolution experience (preferred).
  • Have strong problem solving skills (preferred).