Customer Engagement Specialist
Avēsis
Customer Success Specialist, Bilingual English and Spanish
Remo
part-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $29 - $35 per hour
Job Level
JuniorMid-Level
About the role
- Guide families through the onboarding process for care delivery, ensuring they feel supported from day one.
- Provide product support through phone calls and emails, with potential rotating weekend coverage.
- Address questions or concerns from dyads and follow up or escalate to appropriate teams.
- Provide dyad feedback to Clinical, Product and Growth teams to help develop improvements to member experience.
- Create informational materials for members as needed.
- Clearly communicate who we are, what we do and how we help dyads.
- Help dyads enroll on our platform: communicate sign-up process, schedule initial visits, accurately document information in Electronic Medical Record.
- Build strong rapport and trust with dyads, delivering an experience of “Unreasonable Hospitality”.
- Follow scripts while authentically connecting to dyads and families.
- Stay accountable against monthly enrollment targets.
Requirements
- Have at least two years of customer service experience.
- Are Bilingual (English and Spanish).
- Are able to work 15-20 hours per week.
- Are able to work PST hours.
- Are deeply curious about what makes people tick and passionate about connecting with them in authentic, meaningful ways.
- Are highly empathetic with strong active listening skills.
- Have strong interpersonal skills and are the type of person who could spend hours talking to others on the phone.
- Have meticulous organizational skills; attention to detail.
- Have healthcare Customer Service experience (preferred).
- Have worked in environments where you had to hit weekly/monthly goals (preferred).
- Have experience enrolling patients into a digital health program and scheduling their appointments (preferred).
- Have conflict resolution experience (preferred).
- Have strong problem solving skills (preferred).
