Vice President – Personal Lines
Relation Insurance Services
Vice President – Commercial Lines
Relation Insurance Services
full-time
Posted on:
Location Type: Office
Location: Chicago • Illinois, North Carolina, Oklahoma, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $150,000 - $200,000 per year
Job Level
Lead
About the role
- Develops and executes a client service strategy that aligns with the firm’s overarching goals, driving growth, and innovation
- Builds and sustains high-performing client service teams by mentoring and empowering leaders to drive performance and innovation
- Leads the design and implementation of scalable operations frameworks that ensure consistency, efficiency, and adaptability across regions and markets
- Establishes a robust ecosystem of training, workflows, and quality assurance to create a continuous improvement feedback loop that drives operational excellence
- Oversees carrier relationships from an operational and systems perspective, ensuring alignment with strategic goals and maximizing efficiency in service delivery
- Leverages deep market insights to maintain a competitive edge, fostering strong partnerships with clients and carrier markets while identifying emerging opportunities
- Partners with the Integration Team for acquisitions, ensuring seamless client experiences and operational continuity
- Drives strategic oversight of service center books of business, ensuring alignment with client strategy and retention goals
- Fosters a culture of continuous improvement and innovation within the client service teams
- Acts as a change agent to ensure client service teams can successfully pivot to meet short and long-term business goals
- Champions use of analytical frameworks to identify growth opportunities and establish / monitor Key Performance Indicators (KPIs) to drive informed business decisions for service process and procedure improvements
- Establishes the firm as an industry leader by staying ahead of market conditions, trends emerging technologies, and provides recommendations to senior leadership for improvements
- Ensures all service activities comply with industry regulations and internal policies
Requirements
- High school diploma or equivalent
- Bachelor’s degree in business administration, finance, or related field
- A Property and Casualty License from state of domicile is required must be maintained
- Advanced professional designation (e.g. AAI, AFIS, ARM, CIC, CISR, CRM, CPCU, CEBS, GBA, RHU, REBC) preferred
- Minimum of 12 years’ client service experience in the insurance industry, including client delivery, claims management, and policy administration with a focus on Commercial Lines of coverage
- Minimum of 10 years’ progressive leadership experience in operations and business development within the insurance brokerage or financial services industry
- Experience with ImageRight, AMS360, and Vertafore preferred
- In-depth knowledge of industry regulations, compliance requirements, and best practices
- Proven leadership and managerial skills, with the ability to inspire and motivate teams towards achieving common goals
- Exceptional problem-solving and decision-making abilities, with a strong emphasis on delivering innovative and effective solutions
- Excellent written and verbal communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others
- Proficient skills in Microsoft Office (primarily Excel and Word)
- Must be computer literate with the ability to learn new software applications
- Demonstrated ability to think ahead and plan over a 1–2-year timeframe
- Strong ability to listen, discern, prioritize, and negotiate with clients and insurance carrier representatives based on a deep understanding of relevant issues
- Must have a valid driver’s license, the ability to travel to client sites and a reliable source of transportation
- Ability to travel as required
- Expertise in insurance CRM systems, with the ability to lead and optimize workflow development
Benefits
- Competitive pay
- A safe and healthy work environment provided by our robust benefit program including family health and wellness programs
- 401K
- employee assistance programs
- paid time off
- paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client service strategyoperational frameworksKey Performance Indicators (KPIs)claims managementpolicy administrationCommercial Linesworkflow developmentanalytical frameworkscontinuous improvementservice process improvements
Soft skills
leadershipmentoringproblem-solvingdecision-makingcommunicationteam motivationstrategic oversightchange managementrelationship buildingnegotiation
Certifications
Property and Casualty LicenseAAIAFISARMCICCISRCRMCPCUCEBSGBA