Senior Claims Consultant, National Accounts

Relation Insurance Services

Senior Claims Consultant advising large commercial accounts on claims processes. Leveraging analytics and resources to manage effective claims strategies and client relationships.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $92,000 - $154,000 per yearWebsite

About the role

Key responsibilities & impact

Serves as a primary point of contact for incoming claims-related inquiries across large and complex commercial lines of business, delivering timely, accurate and professional support.
Reports new claims to carriers in accordance with policy requirements and internal protocols, ensuring prompt and accurate claim setup.
Coordinates, prepares, and actively participates in claim review meetings with insureds and carriers, providing insights, status updates, and strategic guidance.
Works closely with Producers and Account Managers to deliver comprehensive claim updates, analytics, and supporting documentation to clients.
Acts as a client advocate throughout the claims lifecycle to help ensure fair, efficient, and policy-compliant claim resolution.
Drives communication between clients, carriers, adjusters, and other stakeholders to drive effective claim handling and timely outcomes.
Analyzes claim activity, reserves, and documentation to identify trends, coverage considerations, potential issues, and follow-up actions.
Partners with clients in identifying risk control and loss mitigation opportunities through coordination with internal resources and external vendors.
Maintains accurate, organized, and up-to-date claim files within agency management systems and other applicable platforms.
Leverages available technology, including data analytics and AI-enabled tools, to enhance service delivery, reporting accuracy, and operational efficiency.
Provides input on departmental workflows, processes, and service enhancements to improve client experience and operational effectiveness.
Performs other projects, duties, and tasks, as assigned.

Requirements

What you’ll need

High school diploma or equivalent
A Property and Casualty License from state of domicile is required and must be maintained
Minimum 8 years of experience in property and casualty claims processing, with exposure to large or complex commercial accounts preferred
Strong knowledge of commercial claims administration processes, coverage concepts and terminology
Excellent verbal and written communication skills with a client‑focused approach
Proven ability to build and maintain strong relationships with clients, carriers and internal teams
Demonstrated ability to manage multiple priorities and work effectively in a fast‑paced environment
Strong organizational skills and attention to detail
Proficiency in Microsoft Word and Excel; ability to learn new systems and software applications
Commitment to confidentiality and professional standards.

Benefits

Comp & perks

Competitive pay
A safe and healthy work environment provided by our robust benefit program including family health and wellness programs
401K
employee assistance programs
paid time off
paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims processingcommercial claims administrationdata analyticscoverage conceptsdocumentation analysisrisk controlloss mitigationclaim setupclaim reviewclient advocacy

Soft Skills

communication skillsrelationship buildingorganizational skillsattention to detailclient-focused approachability to manage multiple prioritiesstrategic guidanceprofessionalismcollaborationproblem-solving

Certifications

Property and Casualty License