Business Analyst – Client Help Desk

Reinsurance Group of America, Incorporated

Business Analyst managing client issues between clients and technical teams at RGA. Responsible for implementing life reinsurance solutions with TAI clients.

Posted 6/10/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 $87,500 - $109,400 per yearWebsite

About the role

Key responsibilities & impact

Serve as a critical bridge between client-reported issues and technical solution teams.
Responsible for triaging, analyzing, and contextualizing inbound client issues to ensure accurate, efficient routing to teams.
Highly proficient in interpreting client business requirements, documentation, and test artifacts.
Responsible for developing and maintaining client relationships, some project and account management, and working with internal technical staff to implement life reinsurance solutions and services to TAI clients.
Play an important role in the implementation of client projects, ranging from software implementations, upgrade projects, and custom modifications to align the TAI Life and Health Reinsurance system with the ceded reinsurance business processes for domestic and international clients.
Conduct moderate to complex tasks and activities within TAI and/or externally to obtain information such as life reinsurance policy data, cession data, managing the implementation of insurance products and/or business process workflows into the TAI Life Reinsurance system.

Requirements

What you’ll need

Bachelor’s Degree in Arts/Sciences (BA/BS) or equivalent experience - Required
Foundation level certification in ITIL v3 - Preferred
Demonstrated knowledge of processes and issues impacting direct writers, reinsurers, and retrocessionaires.
Demonstrated knowledge of all procedures within the immediate team and a working understanding of other functional areas.
An understanding of how decisions impact other areas of an organizations.
Proven understanding of reinsurance administration and products necessary for the management of reinsurance premiums, claims, other administrative functions, and preparation of trending reports and analysis.
Effective gap-analysis and report writing skills.
Analytical and problem-solving skills: able to clearly link results to operational performance drivers; able to generate alternatives and drive positive change.
Ability to independently manage competing deadlines and multiple client priorities while ensuring quality work is delivered in accordance with established service level agreements and timelines.
Exceptional written and verbal communication skills, with an ability to build relationships, present and discuss technical information in a way that establishes rapport, persuades others, and provides understanding of project related information to a diverse audience (engineers to executives) – both internally and externally in a professional manner.
Proficiency in Microsoft Excel, Access, Word, and PowerPoint.

Benefits

Comp & perks

health insurance
retirement plans
annual bonus plan
participation in long-term equity incentive plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

gap-analysisreport writinganalytical skillsproblem-solving skillsreinsurance administrationlife reinsurance policy data managementcession data managementbusiness process workflowsproject managementclient relationship management

Soft Skills

communication skillsrelationship buildingpersuasiontime managementindependent managementadaptabilityteam collaborationpresentation skillsattention to detailoperational performance linkage

Certifications

Bachelor’s DegreeITIL v3 Foundation certification