Resource Coordinator – Technology Solutions

Rehmann

Resource Coordinator managing client interactions and service requests for engineering teams. Ensuring effective ticketing, resource coordination, and communication for optimal service delivery.

Posted 6/30/2026full-timeRemote • Missouri • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsible for serving as the first point of contact for all clients interacting with our engineering teams through incoming service requests
Priority-based ticketing and triage of new client support requests submitted through email, phone, or client portal
Ensure that incoming tickets contain the information needed to properly assign to an engineer
Verify that issue resolution is documented and communicated with the client
Coordinate appropriate engineering resources to work client issues and ensure proper service delivery and adherence to service level agreements (SLAs)
Engage with and schedule appropriate resources (including third-party companies) to work client tickets and projects
Creatively address, document, and manage deviations from the initial ticket or project plan and coordinate changes with the client
Take necessary steps to remedy any less-than excellent service problems or outcome when involved in a ticket or project
Time entry and accurate tracking of work on client tickets is critical to our success
Demonstrate a high level of organization, efficiently handling a variety of tasks and responsibilities while maintaining a high standard of quality
Exhibit the ability to adapt quickly to new topics, technology, and processes to address emerging needs and opportunities for our clients
Establish and maintain positive working relationships with stakeholders in other internal departments including Sales, Operations, Managed Services, Risk Management, and others
Demonstrate excellent communication skills, effectively conveying technical concepts to individuals with varying levels of computer expertise

Requirements

What you’ll need

High school diploma or equivalent required; Associate degree or higher preferred
3+ years of resource coordination, scheduling, dispatch, and/or logistics experience
Experience working in an IT-related environment desired
Experience working in a priority-based dispatch model preferred
Proven ability to coordinate multiple tasks and people simultaneously, ensuring good communication and client satisfaction
Empathy and the ability to connect with clients and provide appropriate answers during various stages of the service delivery process
Excellent communication skills, both written and verbal
Ability to speak and write about technical issues for both technical and non-technical audiences
Ability to build relationships and ask questions that elicit positive responses
The ability to engage with people and have meaningful discussions
Demonstrated ability to set and meet goals, assess resource needs, develop schedules, and monitor and communicate status and next steps
Experience with Rehmann Technology Solutions mainline productivity applications desired (Project management software/concepts, Microsoft Office, ConnectWise, etc.)
Some familiarity with IT infrastructure, networks, and systems engineering concepts is a plus
Ability to work independently and as part of a team, with a strong sense of accountability and ownership
Flexibility and adaptability to changing priorities and requirements, with the ability to think on your feet and make sound decisions under pressure
Strong problem-solving skills, with the ability to analyze complex situations and develop creative solutions
Advanced time management skills with a proven ability to meet deadlines
Ability to work well under pressure

Benefits

Comp & perks

Benefits focused on physical and mental health
Paid time off for volunteering and diversity-related activities
Flexible work arrangements
Exceptional support, encouragement, and guidance from colleagues and leadership
Programs and benefits that encourage growth and development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Logistics ExperienceProject Management SoftwareMicrosoft OfficeConnectWiseTicketing Systems

Soft Skills

EmpathyRelationship BuildingAdaptabilityOrganizational SkillsCommunication Skills