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Rehmann

RTS Client Services Engineer – L1, L2

Rehmann

Client Services Engineer providing exceptional remote technical support for clients. Troubleshooting IT issues while ensuring documentation and service levels are maintained.

Posted 6/30/2026full-timeRemote • Missouri • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities with a focus on troubleshooting, problem resolution, and customer service. Proficient in managing service requests and ensuring timely responses to client needs within SLAs.

Highest-signal resume keywords
Technical SupportTroubleshooting SkillsCustomer Service ExperienceA+/Network+ CertificationVMWare

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
TroubleshootingProblem ResolutionService Request ManagementApplication Software InstallationNetwork Access SupportPC Hardware SupportEmail SupportVPN SupportWAN SupportDocumentation
Soft Skills
Exceptional CommunicationDetail-OrientedTime Management
Tools & Technologies
VMWareMicrosoftCiscoRuckusWatchGuardCitrix
Certifications & Qualifications
A+ CertificationNetwork+ CertificationHDI-SCA CertificationITIL Certification
Industry Keywords
Service DeskTechnical SupportSLA ManagementRemote SupportHot FixesPatches

Tech Stack

Tools & technologies
CitrixVMware

About the role

Key responsibilities & impact
  • Provide remote, technical support using exceptional troubleshooting and problem resolution skills
  • Enter service requests accurately and with full documented detail into appropriate tracking systems
  • Research, resolve and remedy user problems related to network access, local printers, PC hardware, email, internet, VPN and WAN
  • Install, support and document application software, “hot fixes” and patches
  • Ensure that clients’ needs are responded to within stated SLAs

Requirements

What you’ll need
  • High school diploma required
  • Associate’s degree preferred
  • Previous customer service experience required
  • A+/Network+, HDI-SCA or similar service desk agent certification, ITIL, or entry level certifications for applications, networking, or firewall technology required
  • VMWare, Microsoft, Cisco, Ruckus, WatchGuard, and Citrix preferred

Benefits

Comp & perks
  • Health insurance
  • Retirement plans
  • Paid time off for volunteering and diversity-related activities
  • Flexible work arrangements