RTS Client Services Engineer – L1, L2

Rehmann

Client Services Engineer providing exceptional remote technical support for clients. Troubleshooting IT issues while ensuring documentation and service levels are maintained.

Posted 6/30/2026full-timeRemote • Missouri • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CitrixVMware

About the role

Key responsibilities & impact

Provide remote, technical support using exceptional troubleshooting and problem resolution skills
Enter service requests accurately and with full documented detail into appropriate tracking systems
Research, resolve and remedy user problems related to network access, local printers, PC hardware, email, internet, VPN and WAN
Install, support and document application software, “hot fixes” and patches
Ensure that clients’ needs are responded to within stated SLAs

Requirements

What you’ll need

High school diploma required
Associate’s degree preferred
Previous customer service experience required
A+/Network+, HDI-SCA or similar service desk agent certification, ITIL, or entry level certifications for applications, networking, or firewall technology required
VMWare, Microsoft, Cisco, Ruckus, WatchGuard, and Citrix preferred

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off for volunteering and diversity-related activities
Flexible work arrangements

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

TroubleshootingProblem ResolutionService Request ManagementApplication Software InstallationNetwork Access SupportPC Hardware SupportEmail SupportVPN SupportWAN SupportDocumentation

Soft Skills

Exceptional CommunicationDetail-OrientedTime Management

Certifications

A+ CertificationNetwork+ CertificationHDI-SCA CertificationITIL Certification