Customer Success Specialist – Brands & Retailers

Regenified™

Customer Success Specialist overseeing verification projects for brands and retailers in regenerative agriculture. Ensuring seamless stakeholder engagement and high-quality delivery.

Posted 5/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Champion the end-to-end customer journey for brands and retailers
Serve as a trusted partner instilling clarity and confidence throughout the verification process
Manage timelines, milestones, and dependencies; partner with Verification Operations and Standards
Act as the internal subject matter expert for market activation
Maintain accurate forecasts in CRM, ensuring contract signed, renewal, and expansion projections are current

Requirements

What you’ll need

5+ years of experience in project management, ideally in B2B customer success, project management or technical consulting roles
Deep knowledge of CPG, retail, and foodservice industries including sourcing/procurement, consumer-facing claims, seals, and certification models
Proficient in CRM tools (Salesforce preferred) and comfortable with process automation and KPI tracking.

Benefits

Comp & perks

unlimited PTO
100% premium coverage for medical/dental/vision (with partial coverage for dependents)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementprocess automationKPI tracking

Soft Skills

customer journey managementpartneringclarityconfidencesubject matter expertise