Associate Director – Service Delivery Management

Regeneron

Associate Director overseeing strategic direction and operations for testing services in Regeneron, a biotechnology company focused on life-transforming medicines.

Posted 4/23/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $157,200 - $256,600 per yearWebsite

Tech Stack

Tools & technologies

JMeterSDLCSelenium

About the role

Key responsibilities & impact

Own the strategic direction, governance, and operational management of all testing services across Regeneron
Lead a team of testing consultants distributed across the United States, Canada, and India
Define and implement the enterprise MTS roadmap aligned to IT and business objectives
Establish and implement testing standards, frameworks, and procedures across the SDLC
Drive continuous improvement via automation, AI/ML-based testing, and shift-left methodologies
Provide strategic mentorship on IT quality and testing optimization to senior leadership
Negotiate contracts, pricing models, and resource allocation to optimize value
Lead performance reporting, SLA compliance, and development of new SLAs/metrics as services mature
Act as the primary communicator for all MTS topics, ensuring visibility and alignment
Provide regular executive reporting on testing performance, risk posture, quality metrics, and service provider health

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Systems, Computer Engineering, or a related field
minimum of 12 years of incremental experience in IT testing, QA, and/or Managed Testing Services
at least 5 years in a leadership or management capacity
Deep expertise in software testing across the full SDLC (Agile, Waterfall, hybrid) with strong automation skills in Selenium, UFT/QTP, Tosca
performance/load tools (JMeter, LoadRunner, Gatling)
API testing (Postman, SoapUI, ReadyAPI)
Working knowledge of AI/ML in testing and a validated foundation in application architecture, deployment, and maintenance
Experience in GxP environments and CSV within pharmaceutical/life sciences
Validated MSP management in outsourced IT, including formal outsourcing methodologies, governance, contract oversight, and compliance execution
Direct experience establishing or scaling an offshore GCC and leading globally distributed teams
Strong leadership, negotiation, and influencing skills
Exceptional written and oral communication
IT strategy and testing optimization experience with a strong customer service orientation

Benefits

Comp & perks

health and wellness programs (including medical, dental, vision, life, and disability insurance)
fitness centers
401(k) company match
family support benefits
equity awards
annual bonuses
paid time off
paid leaves (e.g., military and parental leave) for eligible employees at all levels

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software testingautomationSeleniumUFT/QTPToscaperformance testingJMeterLoadRunnerAPI testingPostman

Soft Skills

leadershipnegotiationinfluencingcommunicationmentorshipstrategic directioncontinuous improvementcustomer service orientationreportingalignment