Customer Experience Associate

REEDS Jewelers

Customer Experience Associate at REEDS Jewelers responsible for exceptional customer support. Handling inquiries via phone, email, and chats with a focus on luxury experiences in jewelry.

Posted 7/30/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills with a focus on providing luxury experiences, effectively troubleshooting inquiries, and maintaining organization in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceExcellent Written Communication SkillsDetail-OrientedAbility To Work IndependentlyFast-Paced Environment Adaptability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Solution-Oriented ServiceHigh Sense Of UrgencyOrganizational Skills

Tools & Technologies

Order Entry SystemEmail CommunicationPhone Communication

Industry Keywords

Contact CenterRetailHospitalityFood And Beverage

About the role

Key responsibilities & impact

Provide solution-oriented service to REEDS customers, with a focus on exceptional luxury experiences
Successfully troubleshoot and resolve all customer service inquiries or issues via email and phone communication channels
Process orders and enter data into the order entry system via incoming phone contacts
Serve as a liaison between our customers and our brick-and-mortar locations.
Other duties as assigned

Requirements

What you’ll need

6+ months of experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)
A quiet, distraction-free work space with high-speed internet
Excellent written + communication skills
The ability to work in a fast-paced environment and demonstrate a high sense of urgency
Must be highly organized, detail-oriented, and able to work independently
The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turning on the camera when requested by leadership

Benefits

Comp & perks

REEDS Jewelers offers a comprehensive compensation program, merchandise discounts, 401(k), and paid time off.
Full-time team members are also eligible for our benefits program including health/dental/life/LTD insurance, and more!