Special Orders Associate

REEDS Jewelers

Special Orders Associate facilitating custom jewelry orders for REEDS Jewelers in Wilmington, NC. Building relationships with customers and providing personalized service in a hybrid working environment.

Posted 7/30/2026full-timeWilmington • North Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills with a focus on delivering luxury experiences, strong product knowledge, and effective communication across various channels. Proficient in order management and detail-oriented in processing and tracking special orders.

Highest-signal resume keywords

Customer Facing Sales ExperienceExceptional Verbal Communication SkillsExceptional Written Communication SkillsMicrosoft Office ProficiencyAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Impeccable Attention to DetailAbility to Multi TaskPrioritization SkillsOrganizational Skills

Tools & Technologies

Order Management System

Industry Keywords

Luxury ExperiencesProduct KnowledgeCustom OrdersConsultationsSocial Media Experience

About the role

Key responsibilities & impact

Provide personalized, high-level service and guidance to the REEDS clientele, delivering exceptional luxury experiences that exceed expectations.
Demonstrate strong product knowledge, being up to date on new products, trends, and stock availability
Respond to all custom order inquiries promptly and professionally, providing quotes and updates
Correspond with customers and conduct consultations via email, chat, phone, and video calls.
Process orders and build product in our order management system
Continuously monitor the status of special orders to ensure accurate, efficient, and timely processing and delivery
Work interdepartmentally to resolve any issues regarding a special order and ensure that the order is moving through the proper channels

Requirements

What you’ll need

Customer facing sales experience, required
BA degree or equivalent, preferred
Social media experience, preferred
Computer proficient; Microsoft Office
Internet access and quiet at home work space
Exceptional verbal and written communication skills
Impeccable attention to detail and follow through
Ability to multi task, prioritize, and organize tasks within a fast paced work environment

Benefits

Comp & perks

REEDS Jewelers offers full-time employees a comprehensive compensation program that includes, medical, prescription, dental, vision, life and long-term disability insurance as well as 401k, merchandise discounts, career growth and a drug free workplace.
*REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.*