Reducto

Founding Support Engineer

Reducto

full-time

Posted on:

Location Type: Remote

Location: Remote • ⛩ Anywhere in Asia

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Job Level

Mid-LevelSenior

Tech Stack

PythonTypeScript

About the role

  • Be the front line for developers using Reducto's API — triage, reproduce, and resolve issues across auth, webhooks, rate limits, schema/field extraction, and SDKs.
  • Own the debugging loop end-to-end — capture great repros, dig through logs/metrics, file crisp bug reports, and drive fixes across Engineering.
  • Build durable support processes — write playbooks, macros, and self-serve docs; instrument queues and SLAs; tighten feedback loops so issues don't repeat.
  • Use AI to move faster — summarize long logs, cluster similar tickets, propose replies, and draft docs; measure where AI assists actually reduce time-to-resolution.
  • Champion the developer experience — spot rough edges in our API, docs, and tooling; partner with Engineering and Product on roadmap fixes and quality-of-life improvements.

Requirements

  • Communicate clearly and empathetically with developers and non-technical users.
  • Are excellent at systematic debugging (HTTP, JSON, auth, retries, idempotency, webhooks).
  • Are comfortable reading/writing code (Python or TypeScript preferred) to create minimal repros.
  • Have strong product sense: you don't just fix symptoms — you propose changes that eliminate whole classes of issues.
  • Thrive in a high-ownership, early-stage environment and bias toward action.
Benefits
  • Unlimited PTO: We believe great work requires recharging
  • Lunch: Receive a free lunch to eat with your teammates daily at the office
  • Reimbursed Transportation: Provide us with your receipts and we’ll take care of the costs
  • Insurance: Generous health insurance covering medical, dental, and vision
  • Health and Wellness Budget: We provide up to $150/mo reimbursement for health and wellness spending, such as gym memberships, fitness classes, or similar
  • Parental Leave: Work with us to build a leave schedule that works for you and your family

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
debuggingHTTPJSONauthretriesidempotencywebhooksPythonTypeScript
Soft skills
clear communicationempathetic communicationsystematic debuggingstrong product sensehigh ownershipbias toward action