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About the role
Key responsibilities & impact- Lead global customer service delivery and ensure smooth business operations.
- Drive continuous optimization across product, technology, operations, and business teams through refined service management to improve support efficiency and customer experience.
- Build and foster a cohesive, high-performing global customer service team.
- Analyze customer feedback and operational issues to identify business pain points and provide insights for optimization.
- Identify and assess potential risks in daily operations, develop and implement effective mitigation measures.
- Lead the setup and continuous improvement of multi-language support channels, focusing on key service metrics to drive operational excellence.
Requirements
What you’ll need- Over 5 years of customer service operations management experience in large-scale call centers.
- Experience managing teams of 300+ members is a strong advantage.
- Deep understanding of customer service operations, complaint handling, and customer experience management.
- Strong business acumen, operational insight, and innovative thinking.
- Proven ability to drive service improvement and operational excellence across functions.
- High sense of ownership, adaptability, and enthusiasm to thrive in a fast-paced, startup-style environment.
- Preferred Experience in blockchain, crypto, or financial services operations is highly preferred.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account RedotPay Website LinkedIn All Job Openings 201 - 500 employees Founded 2023 ₿ Crypto 💳 Fintech 👥 B2C Crypto
- Fintech
- B2C RedotPay is a crypto-first payments platform and digital wallet that enables users to buy, hold, spend, and send stablecoins and local currencies. It offers virtual and physical cards, multi-currency wallets, global stablecoin payout rails, a peer-to-peer marketplace for stablecoins, swap and earn features, and crypto-backed credit products. The service targets everyday consumer payments and remittances by bridging crypto and fiat for fast, secure, consumer-facing transactions. Customer Service Manager 🔥 9 minutes ago 🏢 Hong Kong – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Lead global customer service delivery and ensure smooth business operations.
- Drive continuous optimization across product, technology, operations, and business teams through refined service management to improve support efficiency and customer experience.
- Build and foster a cohesive, high-performing global customer service team.
- Analyze customer feedback and operational issues to identify business pain points and provide insights for optimization.
- Identify and assess potential risks in daily operations, develop and implement effective mitigation measures.
- Lead the setup and continuous improvement of multi-language support channels, focusing on key service metrics to drive operational excellence. 🎯 Requirements
- Over 5 years of customer service operations management experience in large-scale call centers.
- Experience managing teams of 300+ members is a strong advantage.
- Deep understanding of customer service operations, complaint handling, and customer experience management.
- Strong business acumen, operational insight, and innovative thinking.
- Proven ability to drive service improvement and operational excellence across functions.
- High sense of ownership, adaptability, and enthusiasm to thrive in a fast-paced, startup-style environment.
- Preferred Experience in blockchain, crypto, or financial services operations is highly preferred. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Assistant Service Support Specialist II 🕒 April 16 PCCW 10,000+ employees 📡 Telecommunications 🤝 B2B 👥 B2C Website LinkedIn All Job Openings IT support specialist providing executive support for internal VIP users at HKT. Managing hardware, software, and troubleshooting for desktop systems and networking. 🏢 Hong Kong – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
customer service operations managementservice managementcomplaint handlingcustomer experience managementrisk assessmentoperational excellencemulti-language support channelsservice metrics
Soft Skills
leadershipteam buildingbusiness acumenoperational insightinnovative thinkingownershipadaptabilityenthusiasm