Manager, Program Management – Vendor Operations
Reddit, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $180,200 - $252,300 per year
Job Level
SeniorLead
Tech Stack
SQLTableau
About the role
- Own the end-to-end performance of vendor operations, ensuring adherence to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality metrics.
- Develop and execute strategies to scale vendor capacity, headcount, and tools to meet Reddit's growing business needs.
- Serve as the primary point of contact for vendor partners at the operational level, leading regular business reviews, QBRs (Quarterly Business Reviews), and critical escalations.
- Identify bottlenecks, drive continuous improvement initiatives, and implement best practices across all vendor-supported workflows to maximize efficiency and quality.
- Manage annual SOW renewals, ensuring alignment to operating expenses and project roadmaps. Track vendor budgets, manage invoicing processes, and ensure effective utilization of resources.
- Translate internal needs into scalable vendor solutions and represent vendor operations in high-level forums to ensure cross-functional roadmaps align with operational realities.
- Lead, mentor, and coach a team of FTE Vendor Operations Managers, fostering a high-performing and engaging work environment.
- Collaborate cross-functionally with internal stakeholders (e.g., Product, Engineering, Policy, Finance) to ensure vendor operations are aligned with Reddit's product changes and policy updates.
- Oversee internal Quality Assurance (QA) programs related to vendor output and drive corrective action plans with vendor partners.
- Develop and maintain operational reports and dashboards, providing timely and accurate insights into vendor performance to senior leadership.
Requirements
- 7+ years of professional experience in Operations or Vendor Management
- 3+ years of experience directly managing a team of direct reports
- Proven experience managing large-scale third-party vendor operations
- Excellent analytical and problem-solving skills, with proficiency in data analysis and reporting (e.g., strong in SQL, advanced Excel/GSheets, or familiarity with BI tools like Tableau/Looker)
- Exceptional communication and negotiation skills
- Demonstrated ability to manage multiple high-priority projects simultaneously
Benefits
- Comprehensive Healthcare Benefits and Income Replacement Programs
- 401k with Employer Match
- Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
- Family Planning Support
- Gender-Affirming Care
- Mental Health & Coaching Benefits
- Flexible Vacation & Paid Volunteer Time Off
- Generous Paid Parental Leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
vendor managementdata analysisreportingSQLExcelGSheetsTableauLookerperformance metricscontinuous improvement
Soft skills
analytical skillsproblem-solvingcommunicationnegotiationteam managementleadershipmentoringcollaborationproject managementadaptability