Recruiting.com

Engineer

• Ensure our Transportation Management System is ready for the complexities of global specialty logistics for the pharmaceutical industry
• Optimize our TMS platform ensuring it upholds the highest standards of service and pharmaceutical integrity
• Lead Infios configuration delivery
• Design, build, and optimize Infios TMS configurations including workflows, rules, master data structures, and rate logic
• Perform unit testing and peer reviews of configuration changes
• Facilitate meetings and give product demonstrations
• Plan and execute configuration migrations between environments
• Partner with integration teams and vendors to support TMS connectivity and data flows
• Work closely with other teams to turn business requirements into scalable Infios design patterns
• Contribute to configuration standards, reusable patterns, documentation, and governance

TMS Configuration Engineer

Procurement

• Execution of purchase orders in SAGE
• Communicate purchase orders with vendors
• Management of overdue purchase orders and backorder KPI
• Development of work instructions
• Analyze Inventory Parameters and make recommendations for enhancements to maximize inventory efficiency

Procurement Analyst – Seasonal

Architect

• Work closely with leaders across operations, quality, regulatory, commercial, customer services and finance teams to understand challenges and opportunities.
• Own and evolve target architecture for World Courier and solution architecture for key priority projects.
• Lead architecture and analysis capability to ensure scope of work and solutions are well-defined, prioritized, and outcome-focused.
• Partner closely with vendors, IT delivery, product, data, security, and infrastructure teams.

Senior Director of Technology Architecture

Administration

• Perform day-to-day operational activities within the SAP Ariba platform.
• Monitor system performance, health checks, and availability.
• Must know SAP Ariba modules: SLP, Sourcing, Contracts and Buying/Invoicing.
• Have active knowledge of establishing and administering catalogs.
• Execute routine maintenance tasks and system housekeeping activities.
• Work assigned support tickets through Service Now to resolution within defined SLO timeframes.
• Troubleshoot and resolve technical issues, user problems, and system errors.
• Escalate complex issues to appropriate technical teams or SAP support when necessary.
• Maintain detailed ticket documentation and resolution records.
• Collaborate with Cencora Ariba administrators to design and implement new business processes on the platform administration.
• Must know how to configure workflow approvals, business rules, and system parameters within SAP Ariba.

Administrator II – System & Applications Administration

Bilingual

• The management of the assigned projects and/or cases.
• Adherence to the general company processes
• Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support.
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
• Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;
• Document each activity in program specific database.
• Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
• Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
• With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
• Responsible to report all Adverse Events to the assigned units/departments

Caseworker, Bilingual – French

• Working closely with assigned patients’ to identify various reimbursement coverage options and investigate financial options for those without insurance.
• Assist with the coaching and mentoring of existing team members.
• Manage a patient caseload larger than their caseworker counterparts.
• Be a reimbursement expert in assigned caseload territory.
• Provides other caseworker(s) assistance with complex reimbursement, insurance, benefit investigation, special authorization, and appeal requests.
• Participate in special projects as assigned by the Program Manager.
• Provide daily support to Associate Program Manager(s)
• Assist management with various reports and program related tasks.
• Work with management to develop program protocol and SOP for Caseworker role.
• With management, lead training of new caseworkers, including but not limited to shadowing & call monitoring.
• Regularly Interacts with insurance companies, physician' offices, and healthcare professionals to provide optimal reimbursement support
• Assists the patient with Clinic and Pharmacy selections, and schedules patient appointments
• Generates drug orders ensuring that required information is faxed to the pharmacy, and related parties
• Adherence to the general company processes.
• Telephone Support : Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support.
• Current assistance lines focus on: Funding and access issues, including private, public and special access programs; Compliance programs
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
• Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;
• All patient programs are based on casework methods and include a significant amount of out-bound calls.
• Document each activity in program specific database.
• Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
• Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
• Responsible to report all Adverse Events to the assigned units/departments

TMS Configuration Engineer

Procurement Analyst – Seasonal

Senior Director of Technology Architecture

Administrator II – System & Applications Administration

Caseworker, Bilingual – French

Senior Caseworker – Bilingual, French