Bilingual Caseworker – 10-month contract

Recruiting.com

Bilingual Caseworker managing healthcare projects and providing telephone support to patients and professionals. Administering case-management protocols and implementing market research initiatives within the pharmaceutical field.

Posted 6/29/2026contractRemote • 🇨🇦 CanadaJunior💰 CA$39,552 - CA$66,847 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in case management protocols, including clinical monitoring, data collection, and compliance within the pharmaceutical and biotechnology sectors. Proficient in providing telephone support and implementing patient programs while ensuring adherence to company processes and effective communication.

Highest-signal resume keywords

Case ManagementCustomer Service ExperienceBilingual (French/English)Attention to DetailProblem Solving Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Clinical MonitoringData CollectionAdverse Event ReportingMarket Research InitiativesCasework Methods

Soft Skills

MultitaskingClear Communication

Tools & Technologies

WordExcelOutlook

Industry Keywords

PharmaceuticalBiotechnologyHealthcareCompliance ProgramsFunding and Access Issues

About the role

Key responsibilities & impact

The management of the assigned projects and/or cases.
Adherence to the general company processes Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support.
Current assistance lines focus on: funding and access issues, including private, public and special access programs; compliance programs
Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;
All patient programs are based on casework methods and include a significant amount of out-bound calls.
Document each activity in program specific database.
Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
Responsible to report all Adverse Events to the assigned units/departments
The Caseworker will also be assigned other duties and tasks as required from time to time

Requirements

What you’ll need

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education
A minimum of one (1) year experience in customer service
Bilingual (French/ English) an asset
Ability to multitask
Attention to detail
Strong Problem solving skills
Experience in the medical and pharmaceutical field is an asset.
Working knowledge of Word, Excel and Outlook

Benefits

Comp & perks

medical, dental, and vision care
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions
paid parental leave
paid caregiver leave
variety of training programs
professional development resources
opportunities to participate in mentorship programs
employee resource groups
volunteer activities