Personal Care Specialist – 12 Month Contract

Recruiting.com

Serve as the primary contact for patients at Cencora, guiding them through their medication journeys. Collaborate with healthcare partners to ensure patients receive seamless support in managing their therapies.

Posted 6/26/2026contractRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serves as the consistent and expert primary contact for patients, guiding and supporting them through reimbursement, copay management, and pharmacy coordination across all phases of their medication journey
Communicates directly with patients to gather information, educating on program services (including injection training, pharmacy options, and coverage support), and empowering patients to navigate their therapy
Coordinates and maintains prescription coverage and renewals, interacting regularly with pharmacies, insurance companies, and other partners to resolve obstacles and ensure timely access to medication
Collaborates with Field Case Managers (FCMs) and the broader care network to deliver seamless onboarding and ongoing patient support
Adapts services for diverse clinic and pharmacy models, connecting with preferred pharmacy teams and biologic coordinators as required by territory
Anticipates potential challenges, proactively problem-solves, and provides tailored guidance and support for each patient
Manages adverse event reporting and takes on additional program support or ad hoc duties as assigned

Requirements

What you’ll need

Bilingualism (English/French) is an asset (requirement for province of Quebec)
Experience in customer service setting
Post-secondary education certificate, diploma, or degree (preferred)
Experience in reimbursement, call center/pharmaceutical industry, health insurance, or clinical support (asset)
Knowledge of medical information, CRM systems (Salesforce), and pharmacy operations (preferred)
Exceptional customer service skills and phone etiquette
Detail and results oriented, with strong analytical and organizational skills
Excellent time management and sense of urgency
Ability to collaborate effectively and work autonomously in a remote home office environment
Strong written and verbal communication skills in English and French (for Quebec/New Brunswick)
Ability to manage multiple priorities and adapt to change and ambiguity
Proficiency with Microsoft Office and confidence using technology
Commitment to continuous improvement and adherence to program standards

Benefits

Comp & perks

medical, dental, and vision care
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions
paid parental leave
paid caregiver leave
variety of training programs
professional development resources
opportunities to participate in mentorship programs, employee resource groups, volunteer activities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

bilingualismreimbursementpharmacy operationscustomer serviceanalytical skillsorganizational skillstime managementproblem-solvingphone etiquettecontinuous improvement

Soft Skills

communication skillscollaborationadaptabilityattention to detailresults orientationautonomysense of urgencyability to manage multiple priorities

Certifications

post-secondary education certificatediplomadegree