Customer Engagement Representative

Recruiting.com

Customer Engagement Representative at Cencora managing sales strategies and customer orders. Collaborating with teams to enhance revenue and ensuring customer satisfaction within the animal health sector.

Posted 5/14/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $24 per hourWebsite

About the role

Key responsibilities & impact

Partner with the respective Territory Manager on sales strategies to maximize revenue with assigned accounts.
Answers incoming calls from assigned accounts to take sales orders and/or handle customer service issues.
Initiates proactive calls to established accounts in order to grow sales revenue and develop customer loyalty.
Assist accounts in the research and purchase of items that are both stocked and non-stocked by Animal Health and manufacturer partners.
Deliver excellent customer service by communicating with purchasers and utilizing reference materials, as needed, to follow through with accounts.
Process orders for assigned territory.
Monitor backorder status for accounts.

Requirements

What you’ll need

Associate’s degree in Veterinary Technology or bachelor’s degree in an animal health field or equivalent agricultural degree preferred.
3 years’ experience working in a veterinary clinic or 2 or more years of progressively responsible experience in an animal health call center environment preferred.
Displays knowledge and proficiency in explaining, selling, and administering products.

Benefits

Comp & perks

Health insurance
Dental insurance
Vision care
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Professional development resources
Mentorship programs
Volunteer activities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales strategiescustomer serviceorder processingproduct knowledgeveterinary technologyanimal healthaccount managementresearch skillsproactive communicationloyalty development

Soft Skills

excellent communicationcustomer loyaltyproblem-solvinginterpersonal skillsorganizational skillsresponsibilityproactivityteam collaborationadaptabilityattention to detail

Certifications

Associate’s degree in Veterinary TechnologyBachelor’s degree in animal healthEquivalent agricultural degree