Field Case Manager

Recruiting.com

Field Case Manager guiding patients and healthcare providers through medication management at Cencora. Focused on patient-centered coordination and relationship building in a remote and flexible setting.

Posted 5/9/2026contractEdmonton • 🇨🇦 CanadaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serves as the primary contact for physicians
Communicates with patients as needed and program stakeholders, building and maintaining trusted relationships in your designated area
Educates healthcare providers and their staff on program services, patient support resources, and help navigate therapy, reimbursement, and enrollment processes
Reviews patient charts and ensure completion of all required documentation, including special authorizations, enrollment forms, and prescription renewals
Takes full ownership of the special authorization process, ensuring timely, accurate submissions and expert guidance for reimbursement
Provides ongoing communication, updates, and guidance to physicians regarding patient status and any program changes or best practices
Adapts program elements to meet the unique needs of healthcare providers, personalize support for both in-clinic and remote care, and proactively identify and address areas for quality improvement
Other duties as assigned

Requirements

What you’ll need

Registered Nurse (RN) or related degree (BSc in Pharmacy or other Science degrees) or equivalent transferable skills
Knowledge of public or private third-party reimbursement arena
Bilingualism is an asset (requirement for province of Quebec)
Previous Case Manager experience is an asset
Exceptional customer service and interpersonal skills
Ability to manage multiple tasks and priorities at once
Comprehension of medical terminology
Strong analytical and organizational skills
Ability to engage with a physician and his/her staff as a trusted and well-informed medical counterpart
Excellent time management skills & sense of urgency
Ability to collaborate effectively with program associates
Ability to work autonomously in a remote setting
Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces
Detail and results oriented
Ability to adapt to change and ambiguity
Strong computer skills and knowledge of Microsoft Office
Ability to attend Continuous Healthcare Education (CHE) events with HCPs, which may occur outside regular business hours
Hold and maintain a valid, non-expired, unrestricted driver’s license and possess a car
Must have a private, dedicated home office space that accommodates equipment supplied by Innomar Strategies

Benefits

Comp & perks

medical, dental, and vision care
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions
paid parental leave
paid caregiver leave
training programs
professional development resources
opportunities to participate in mentorship programs
employee resource groups
volunteer activities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Registered Nurse (RN)BSc in Pharmacymedical terminologycase managementreimbursement processespatient support resourcesdocumentation completionspecial authorizationsenrollment formsprescription renewals

Soft Skills

customer serviceinterpersonal skillstime managementorganizational skillsanalytical skillsadaptabilitycommunication skillscollaborationdetail-orientedresults-oriented

Certifications

valid driver's license