Product Manager II – Customer Operations
Recruiting.com
full-time
Posted on:
Location Type: Hybrid
Location: Conshohocken • Pennsylvania • United States
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About the role
- Drive the development of generative AI products and solutions
- Collaborate with cross-functional teams to define product vision and prioritize features
- Manage product development cycles with internal and external vendor resources
- Oversee and/or execute on testing and support
- Engage with stakeholders and users to elicit and document requirements
- Define and document product requirements and ensure product roadmaps reflect stakeholder needs
- Mentor product specialists and business analysts
Requirements
- Bachelor's degree in Computer Science, Information Systems, Business, or a related field
- 7-10 years of relevant product management or related work experience required
- Demonstrated experience defining and executing on AI products in an enterprise or B2B/B2C product environment
- Strong leadership and collaboration skills within cross-functional teams
- Excellent verbal and written communication skills
- Strong problem-solving and analytical skills
- Enthusiasm for AI technology and its innovative application in enterprise settings
- Familiarity with enterprise CRM platforms; Salesforce strongly preferred
- Demonstrated success implementing AI/ML solutions, customer operations context preferred
- Proven experience with customer-facing digital platforms and portals in B2B environments
- Hands-on prompt engineering experience, including creating, testing, and optimizing prompts and conversational flows for customer-facing applications
- Enterprise AI platform experience (Azure OpenAI Services preferred, but experience with OpenAI, Anthropic, AWS Bedrock, or similar platforms acceptable)
- Experience with and understanding of customer service operations, including contact center technologies, case management, and service metrics (CSAT, NPS, FCR, AHT)
Benefits
- Health insurance
- Dental care
- Vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product managementAI productsAI/ML solutionsprompt engineeringcustomer-facing applicationsdigital platformsenterprise AI platformstestingrequirements documentationproduct roadmaps
Soft Skills
leadershipcollaborationcommunicationproblem-solvinganalytical skillsmentoringstakeholder engagementcross-functional teamworkenthusiasm for AI technologyinnovation