Product Manager II – Customer Operations

Recruiting.com

Technical Product Manager at Cencora specializing in AI solutions for customer operations. Collaborating on product vision, feature prioritization, and driving development of AI-enabled tools.

Posted 4/15/2026full-timeConshohocken • Pennsylvania • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies

AWSAzure

About the role

Key responsibilities & impact

Drive the development of generative AI products and solutions
Collaborate with cross-functional teams to define product vision and prioritize features
Manage product development cycles with internal and external vendor resources
Oversee and/or execute on testing and support
Engage with stakeholders and users to elicit and document requirements
Define and document product requirements and ensure product roadmaps reflect stakeholder needs
Mentor product specialists and business analysts

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Systems, Business, or a related field
7-10 years of relevant product management or related work experience required
Demonstrated experience defining and executing on AI products in an enterprise or B2B/B2C product environment
Strong leadership and collaboration skills within cross-functional teams
Excellent verbal and written communication skills
Strong problem-solving and analytical skills
Enthusiasm for AI technology and its innovative application in enterprise settings
Familiarity with enterprise CRM platforms; Salesforce strongly preferred
Demonstrated success implementing AI/ML solutions, customer operations context preferred
Proven experience with customer-facing digital platforms and portals in B2B environments
Hands-on prompt engineering experience, including creating, testing, and optimizing prompts and conversational flows for customer-facing applications
Enterprise AI platform experience (Azure OpenAI Services preferred, but experience with OpenAI, Anthropic, AWS Bedrock, or similar platforms acceptable)
Experience with and understanding of customer service operations, including contact center technologies, case management, and service metrics (CSAT, NPS, FCR, AHT)

Benefits

Comp & perks

Health insurance
Dental care
Vision care
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Training programs
Professional development resources
Mentorship programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product managementAI productsAI/ML solutionsprompt engineeringcustomer-facing applicationsdigital platformsenterprise AI platformstestingrequirements documentationproduct roadmaps

Soft Skills

leadershipcollaborationcommunicationproblem-solvinganalytical skillsmentoringstakeholder engagementcross-functional teamworkenthusiasm for AI technologyinnovation