Caseworker, Bilingual – French

Recruiting.com

Caseworker managing patient and provider support projects for pharmaceutical commercialization services. Focused on case management and communication in healthcare.

Posted 4/12/2026full-timeRemote • 🇨🇦 CanadaJunior💰 CA$44,300 - CA$68,090 per yearWebsite

About the role

Key responsibilities & impact

The management of the assigned projects and/or cases.
Adherence to the general company processes
Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support.
Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;
Document each activity in program specific database.
Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
Responsible to report all Adverse Events to the assigned units/departments

Requirements

What you’ll need

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
A minimum of one (1) year experience in customer service
Bilingual (French/ English) is required
Ability to multitask
Attention to detail
Strong problem solving skills
Experience in the medical and pharmaceutical field is an asset.
Working knowledge of Word, Excel and Outlook

Benefits

Comp & perks

medical, dental, and vision care
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions
paid parental leave
paid caregiver leave
training programs
professional development resources
opportunities to participate in mentorship programs
employee resource groups
volunteer activities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

case managementdata collectionclinical monitoringadverse event reportingmarket researchcustomer servicemultitaskingproblem solving

Soft Skills

attention to detailclear communicationtraininginter-departmental relationships

Certifications

associate's degree