Recruiting.com

Caseworker, Bilingual – French

Recruiting.com

full-time

Posted on:

Location Type: Remote

Location: Canada

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 CA$44,300 - CA$68,090 per year

Job Level

Junior

About the role

  • The management of the assigned projects and/or cases.
  • Adherence to the general company processes
  • Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support.
  • Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
  • Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;
  • Document each activity in program specific database.
  • Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
  • Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
  • With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
  • Responsible to report all Adverse Events to the assigned units/departments

Requirements

  • Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
  • A minimum of one (1) year experience in customer service
  • Bilingual (French/ English) is required
  • Ability to multitask
  • Attention to detail
  • Strong problem solving skills
  • Experience in the medical and pharmaceutical field is an asset.
  • Working knowledge of Word, Excel and Outlook
Benefits
  • medical, dental, and vision care
  • backup dependent care
  • adoption assistance
  • infertility coverage
  • family building support
  • behavioral health solutions
  • paid parental leave
  • paid caregiver leave
  • training programs
  • professional development resources
  • opportunities to participate in mentorship programs
  • employee resource groups
  • volunteer activities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
case managementdata collectionclinical monitoringadverse event reportingmarket researchcustomer servicemultitaskingproblem solving
Soft Skills
attention to detailclear communicationtraininginter-departmental relationships
Certifications
associate's degree