Recruiting.com

Product Specialist II

Recruiting.com

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $43,700 - $62,480 per year

About the role

  • Reporting to the Supervisor - Pharmacy Data Services
  • Facilitate Onboarding and Offboarding requests
  • Conduct PDS training for Sales, Customer Implementation, Account Managers & Customer Systems Support associates
  • Collaborate with 3rd Party vendors to transition new customers
  • Interact with the EDI Department on EDI maps/parameters for accurate data transfer
  • Validate Legal Documents (NDA, PDS Agreement or MPA)
  • Coordinate new 3rd Party Vendor set ups with EDI
  • Troubleshoot and resolve pricing discrepancies, billing issues, data integrity concerns
  • Assist customers in downloading catalogs via SFTP or Secure Sites
  • Manage monthly billing fees for customers

Requirements

  • EDI and Pharmacy experience is necessary
  • High school degree or equivalent combination of experience and education
  • Normally requires a minimum of three (3) years experience working in a customer service environment
  • medical or pharmaceutical background preferred
  • Ability to communicate effectively, both orally and in writing
  • Good relationship building skills
  • Strong organizational skills; attention to detail
  • Strong interpersonal skills
  • Good analytical skills
  • Strong leadership and staff development skills
  • Working knowledge of computers necessary to operate effectively with company systems and programs; Microsoft Word, Excel, Access, Monarch, databases
Benefits
  • medical, dental, and vision care
  • support for working families
  • backup dependent care
  • adoption assistance
  • infertility coverage
  • family building support
  • behavioral health solutions
  • paid parental leave
  • paid caregiver leave
  • training programs
  • professional development resources
  • mentorship programs
  • volunteer activities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
EDIdata integritybilling issues resolutioncatalog downloadingSFTPlegal document validationcustomer onboardingcustomer offboardingtraining facilitationvendor coordination
Soft Skills
effective communicationrelationship buildingorganizational skillsattention to detailinterpersonal skillsanalytical skillsleadershipstaff development