Provide support for desktop, laptop, tablet, thin client, mobile devices, conference room technologies, and associated peripherals
Perform advanced nth level assessment and resolution on problems, working with manufacturers/vendors
Coordinate problem resolution among functional areas and provide subject matter expertise
Provide guidance to other team members
Design and deploy EndPoint Support Processes
Partner with network and systems administration teams
Plan and schedule the installation and deployment projects
Lead planning, building, upgrading, and maintenance of endpoint support projects
Diagnose, identify, isolate and analyze problems based on information presented by end users
Resolve technical problems and answer questions by phone as necessary
Provide highly complex maintenance and support for endpoint devices
Lead multiple projects/work initiatives concurrently
Alert management to recurring problems and patterns that may be widespread
Route calls to Infrastructure Tower Leads, external vendors, and Management Team
Provide recommendations for end user technology based on historical problem solving and experience
Participate in the setup and support of Proof of Concept (POC) initiatives and emerging technologies
Interact regularly with other technology teams and external vendors

Requirements

Requires broad training in fields such Computer Science, IT Management, or MSIS
Completion of a four year bachelor’s degree program or equivalent combination of experience and education
Requires at least five (5) years directly related and progressively responsible experience with overall information technologies
5 or more years of advanced experience working with computer technology in a business environment
Strong analytical, conceptual and problem solving skills to evaluate business problems and apply knowledge to identify appropriate solutions
Ability to recognize & identify network and server access problems for end users
Ability to troubleshoot and resolve issues with WAN, LAN, VPN, etc. for local and remote access events
Troubleshoot and resolve issues with voice communications (i.e., PBX telephone) and voice mail systems
Comprehensive computer skills; Microsoft Office Software, Windows platforms, Apple iOS, Windows 7, 8, 8.1, Macintosh OS X, VM Ware, VM Fusion, Active Directory, GPO and other company and application-specific software
Ability to communicate effectively both orally and in writing
Ability to communicate with associates, including executive-level associates and their administrative assistants
Strong teamwork and interpersonal skills

Benefits

medical, dental, and vision care
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions
paid parental leave
paid caregiver leave
training programs
professional development resources
opportunities to participate in mentorship programs
employee resource groups
volunteer activities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

problem resolutionendpoint supportnetwork troubleshootingserver access troubleshootingvoice communications troubleshootinganalytical skillsconceptual skillsproblem solving skillsproject managementinstallation and deployment

Soft Skills

teamworkinterpersonal skillscommunication skillsleadershipguidancecoordinationsubject matter expertiserecommendation skillsplanningscheduling

Certifications

Bachelor's degree in Computer ScienceBachelor's degree in IT ManagementBachelor's degree in MSIS