Bilingual Field Case Manager
Recruiting.com
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Customize program elements to meet the needs of designated prescribing physicians
- Ensure compliance with nursing care standards
- Review patient status and assist the prescribing physician in completing patient enrollment
- Prepare prior-authorization requests for public or private insurance
- Proactively evaluate programs and make recommendations to improve outcomes
- Complete all relevant reports according to established timelines
- Welcome each patient and record required information
- Provide treatment guidance to patients and physicians
- Coordinate activities related to public and private insurance coverage
- Follow up with patients on navigation outcomes to secure reimbursement
- Contribute to treatment coordination and ongoing patient monitoring
- Complete all relevant reports as required
Requirements
- Licensed Practical Nurse (LPN) or Registered Nurse (RN) diploma required
- Experience in public or private third-party reimbursement, pharmaceutical representative roles, managed care, or clinical support is an asset
- Bilingualism (must speak French)
- Previous experience as a case manager is an asset
- Excellent customer service and interpersonal skills
- Ability to manage multiple tasks and priorities simultaneously
- Knowledge of medical terminology
- Strong analytical and organizational skills
- Ability to analyze current enrollment volume per physician
- Ability to interact with physicians and their staff as a trusted medical partner
- Excellent time management skills and a sense of urgency
- Ability to collaborate effectively with program colleagues
- Ability to work independently in a remote setting
- Ability to communicate effectively in French (spoken and written); English proficiency is an asset
- Attention to detail and results-oriented
- Ability to adapt to change and ambiguity
- Computer skills and familiarity with the Microsoft Office suite are an asset
- Valid driver's license required
- Comply with performance standards and required program procedures
Benefits
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Licensed Practical Nurse (LPN)Registered Nurse (RN)medical terminologycase managementthird-party reimbursementpharmaceutical representationmanaged careclinical supportpatient enrollmenttreatment coordination
Soft skills
customer serviceinterpersonal skillsanalytical skillsorganizational skillstime managementattention to detailresults-orientedadaptabilitycollaborationindependence
Certifications
valid driver's license