Director of Customer Solution Engagement
Recruiting.com
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $100,700 - $155,100 per year
Job Level
Lead
Tech Stack
PMP
About the role
- Overall accountability for complexity of customer engagements
- Responsible and accountable for assigned project to ensure it is within expected costs, resources, timelines and budget and meets expected quality standards
- Responsible to determine project scope and objectives, oversee project plans and monitor progress
- Responsible to predict resources needed to reach project objectives, establish clear roles and define output they need to deliver
- Responsible for implementing governance structure with defined roles and responsibilities and escalation pathways
- Identifies and proactively manages risks and leads mitigation measures, which includes but not limited to, full understanding of clients Legal, Medical, and Regulatory (LMR) process
- Ensures effective and transparent communication and working relationships with Client and project (workstream) team members
- Manage change with the team when necessary to meet project deliverables
- Accountable that all project team are onboarded, trained accordingly and aware of their responsibilities within the engagement
- Support and participate in strategic processes
- Participate in inter-agency discussions, calls & alignment meetings
- Understand client’s business, brands, organizational structure, and processes
- Assist and/or participate in content development
- Identify opportunities to bring value to our client's businesses, and grow business organically
- Manage, coach, and grow team members
- Be willing and able to travel up to 25%
- Perform other duties as assigned.
Requirements
- Bachelor’s degree in a relevant discipline and/or PMP certification is preferred or equivalent experience
- Requires 8+ years’ experience
- Project management experience including prior healthcare agency and/or pharmaceutical launch and market access experience preferred
- Experience with developing cross channel assets (email, rep triggered email, detail aids, etc) familiarity with Veeva is a plus
- Prior retail pharmacy experience is a plus.
Benefits
- medical, dental, and vision care
- backup dependent care
- adoption assistance
- infertility coverage
- family building support
- behavioral health solutions
- paid parental leave
- paid caregiver leave
- training programs
- professional development resources
- mentorship programs
- employee resource groups
- volunteer activities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementrisk managementresource allocationchange managementcontent developmentcross channel asset developmentmarket accesshealthcare agency experiencepharmaceutical launch experienceteam coaching
Soft skills
communicationleadershiporganizational skillsrelationship managementstrategic thinkingproblem-solvingaccountabilityadaptabilitycollaborationtraining
Certifications
PMP certificationBachelor’s degree