Contract Manager
Recruiting.com
full-time
Posted on:
Location Type: Office
Location: South Normanton • 🇬🇧 United Kingdom
Visit company websiteJob Level
JuniorMid-Level
About the role
- Ensure adherence to Company Health & Safety policies and standards at all times.
- Develop a deep understanding of all warehouse functions, providing support and problem-solving expertise.
- Maximise profit and minimise costs, with particular focus on ad hoc activities.
- Prepare and ensure the accuracy of weekly charging reports.
- Respond promptly to client/customer queries and provide professional communication to all stakeholders.
- Present monthly KPI data and ensure agreed targets are met or improvement plans are in place.
- Drive continuous improvement in contract operations and identify problem areas with actionable solutions.
- Manage changes in inbound and outbound volumes, sharing information with internal and external contacts to meet client expectations.
- Collaborate with internal departments to identify areas for improvement and implement best practices.
- Understand and adhere to GDP (Good Distribution Practice) and ISO quality standards.
- Investigate and resolve escalated queries or complaints.
- Act as a Project Manager for new client implementations as required.
- Work with the commercial team to manage contractual RPI increases and produce cost models for clients.
- Build and maintain strong working relationships with key internal and external stakeholders.
Requirements
- Minimum of 2 years’ experience in a warehouse or similar environment.
- Minimum of 2 years’ experience in client-facing roles.
- Excellent knowledge of warehouse activities and systems.
- Sound knowledge of GDP (Good Distribution Practice).
- Proficient in Microsoft Excel and Word.
- Strong understanding of the commercial aspects of client contracts.
- Trained in all relevant SOPs within 3 months of onboarding.
Benefits
- Benefit offerings outside the US may vary by country and will be aligned to local market practice.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
warehouse managementreportingcost modelingclient implementationproblem-solvingcontinuous improvementKPI analysisSOP trainingdata analysiscommercial contract management
Soft skills
communicationcollaborationrelationship buildingstakeholder managementprofessionalismadaptabilityproblem resolutionorganizational skillsleadershipcustomer service