Director, Workforce Experience Optimization – Delivery
Recruiting.com
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $124,000 - $190,850 per year
Job Level
Lead
About the role
- Lead the enterprise-wide adoption and activation of the Experience Operating System (XOS)
- Drive the iterative evolution of experience interventions
- Partner with cross-functional teams to operationalize and manage priority employee journeys and blueprints
- Foster cross-functional ownership of experience interventions
- Build and manage a high-performing team of experience optimization experts
- Ensure every initiative is aligned with business goals and delivers measurable value
Requirements
- 7–10 years in experience management, operations, or business transformation
- Experience leading business process optimization, employee experience enablement, or system adoption programs in a matrixed or enterprise environment
- Track record of embedding new operating models and driving cross-functional adoption and iteration of experience systems
- Advanced degree preferred (e.g., MBA, Organizational Development, or related field)
- Certifications in change management, experience delivery, or continuous improvement are highly valued.
Benefits
- Health insurance
- Dental and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
experience managementbusiness transformationbusiness process optimizationemployee experience enablementsystem adoptionoperating modelsexperience systems
Soft skills
leadershipcross-functional collaborationteam managementstrategic alignmentvalue delivery
Certifications
change managementexperience deliverycontinuous improvement