Procurement Content Manager
Recruiting.com
full-time
Posted on:
Location Type: Remote
Location: Remote • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ServiceNow
About the role
- Plays a critical role within the Global Indirect Procurement (GIP) Operations & Governance organization
- Governs and maintains the suite of procurement content assets
- Partners with sourcing, operations, category management, technology, and leadership teams
- Builds and owns the content management strategy
- Establishes and maintains content governance standards, templates, writing guidelines, and visual design frameworks
- Oversees version control, review workflows, and archival processes
- Conducts periodic content quality audits
- Serves as custodian of procurement content across multiple platforms
- Develops and maintains process maps, workflow diagrams, and visual guides for procurement processes
- Builds and owns the content management strategy
- Leads the curation and publish of knowledge articles per content strategy standards
- Supports content localization, customization, and translation workflows as needed
- Develops and publishes messages for changes and announcements from GIP triggered by operational team needs
- Structures knowledge articles and documentation in formats optimized for procurement chatbots and AI tools
- Participates in experience testing to ensure GIP content renders as expected from AI
- Performs other duties as assigned
Requirements
- Bachelor’s degree in Business, Supply Chain, Communications, Information Science, or related field
- Background or certification in Knowledge-Centered Service (KCS), Lean Six Sigma, CIPS, or ISM (not required but beneficial)
- 3–5 years of experience in procurement operations, process documentation, technical writing, knowledge management, or a related function
- Previous experience as a knowledge manager or content owner preferred
- Previous experience using data to manage the content lifecycle and ensure healthy content preferred
- Experience supporting technology implementations, tool rollouts, or change management initiatives preferred
- Experience preparing content for AI, digital assistants, or enterprise chatbots preferred
- Exceptional writing, editing, and communication skills, with the ability to simplify complex information
- Hands-on knowledge of ServiceNow knowledge management modules
- Hands-on experience with Microsoft SharePoint, Teams, and Viva Engage for knowledge and content management
- Strong proficiency in Microsoft Visio (or Lucidchart/Miro) for workflow design and process mapping
- Familiarity with Indirect Procurement processes (sourcing events, approvals, contracting, P2P workflows) preferred
Benefits
- medical, dental, and vision care
- comprehensive suite of benefits focusing on physical, emotional, financial, and social wellness
- support for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
- variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, and volunteer activities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
procurement operationsprocess documentationtechnical writingknowledge managementcontent lifecycle managementworkflow designprocess mappingcontent localizationcontent governancecontent strategy
Soft skills
writing skillsediting skillscommunication skillsorganizational skillsleadership skillsinterpersonal skillsattention to detailanalytical skillsproblem-solving skillscollaboration skills
Certifications
Knowledge-Centered Service (KCS)Lean Six SigmaCIPSISM