Salesforce Analyst
Recruiting.com
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Gather, document, and analyze business requirements across multiple environments
- Facilitate workshops with stakeholders to define business processes, user stories, and acceptance criteria
- Identify opportunities for process improvement and system optimization
- Configure Salesforce applications to meet business needs
- Maintain system integrity and ensure data quality across all environments
- Troubleshoot issues and perform root cause analysis within the Salesforce platform
- Act as a liaison between business users and technical teams
- Work closely with cross-functional teams including IT, developers, architects, and third-party vendors
- Report progress and escalate issues to project leadership as needed
- Develop test cases and support User Acceptance Testing (UAT)
- Create and maintain documentation for business processes, system configurations, and user guides
- Build dashboards and reports using Salesforce reporting tools
- Analyze data to identify trends and provide actionable insights
Requirements
- Bachelor’s degree in Business Administration, Information Technology, Computer Science, or related field
- 5+ years as a Salesforce Business Analyst or Business Systems Analyst
- Hands-on experience with Salesforce Service Cloud and Sales Cloud (Experience Cloud preferred)
- Familiarity with integrations (SAP, EDI, Mulesoft) and analytics concepts
- Previous Salesforce development experience is a plus
- Salesforce Administrator Certification (required)
- Salesforce Business Analyst Certification (preferred)
- Salesforce Service Cloud Consultant Certification (preferred)
Benefits
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SalesforceSalesforce Service CloudSalesforce Sales CloudSalesforce Experience Cloudroot cause analysisdata analysistest case developmentUser Acceptance Testingprocess improvementsystem optimization
Soft skills
stakeholder facilitationcommunicationcollaborationproblem-solvingdocumentationanalytical thinkingproject reportingliaison skillscross-functional teamworkorganizational skills
Certifications
Salesforce Administrator CertificationSalesforce Business Analyst CertificationSalesforce Service Cloud Consultant Certification