RecargaPay

Analytics Engineer

• Architect and implement scalable, high-performance analytical solutions by integrating SAP data with Databricks Lakehouse.
• Lead the architecture and development of enterprise-grade Data Products, bridging SAP's business semantic layer and Databricks Lakehouse.
• Design and implement robust data pipelines to extract and replicate data from SAP Datasphere into Databricks, using CDC and data synchronization best practices.
• Transform and model complex SAP source data (Finance, Sales) within Databricks to build governed, performant, business-oriented data marts using PySpark and SQL.
• Design and oversee development of dashboards and analytical layers in Tableau or QlikSense powered by curated Databricks data.
• Act as data advisor for departments to define KPIs, conduct advanced analyses, and build data-driven decision frameworks.
• Ensure standardization, governance, and version control of analytical solutions using dbt and Git, integrating with existing pipelines.
• Champion analytical automation and data democratization, promoting self-service tools and internal training on SAP and Databricks stack.
• Collaborate with Data Engineering, Product, and Technology teams to connect data to digital products, processes, and business strategies.
• Mentor other analytics professionals and represent Analytics Engineering in governance, data quality, and architecture committees.

Specialist Analytics Engineer, Finance

Customer Support

Come make an impact on millions of Brazilians! Want to make a real difference in the lives of millions? At RecargaPay, we build accessible and innovative financial solutions that transform the way people interact with money. Join us on this journey of impact and innovation, connecting people with opportunities that truly improve their everyday lives.
Our purpose is to deliver the best mobile payment experience for Brazilians, solving real problems with smart solutions like Pix Parcelado, always staying ahead of trends and focused on our customers’ needs. Here, we value collaboration, ownership, and a relentless drive for results—delivering excellence in every interaction.
If you're looking to be part of a dynamic environment that challenges the status quo and puts people at the heart of every decision, RecargaPay is the perfect place for you to grow, co-create, and make a meaningful impact! The CX Journey Analyst is the living bridge between customer experience and the product lifecycle within a squad. Their role is to identify gaps, translate feedback into actionable decisions, and ensure that every evolution of the journey is designed with the customer at the center, creating real impact for the business.
This professional combines critical analysis, structured listening, logical reasoning, and consultative influence. They don’t just point out problems — they actively contribute to building and validating solutions alongside the squad.
Main responsibilities:
Analyze feedback, VoC data, and journey indicators to identify customers’ real pain points.
Deliver structured analyses to squads, with clear hypotheses and improvement suggestions.
Actively participate in squad rituals (plannings, weeklies, reviews) as the voice of customer experience.
Map disruptions in critical flows and propose feasible solutions based on impact and effort.
Collaborate with teams such as Help Design, Customer Support, Product, and Engineering to unfold improvements.
Measure the impact of changes using Problem Rate, Effort, CSAT, NPS, and First Contact Resolution.
Support backlog prioritization with data-driven insights and challenges aligned with the squad’s context.

Specialist Analytics Engineer, Finance

Customer Experience Analyst III