Analyst, Financial Crime Operation – LATAM Focus, Spanish Speaker

Reap

Analyst for Financial Crime Ops at Reap focusing on onboarding efficiency in LATAM. Improving KYB/KYC processes and collaborating with Compliance, Product, and Tech teams.

Posted 7/4/2026full-timeRemote • 🇲🇽 MexicoMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

own onboarding flows, improve KYB/KYC docs, reduce cycle times, and collaborate with Compliance, Product, and Tech to scale
document, systematise, and progressively automate processes
work closely with the Product and Tech teams to design workflows
Conduct checklist-based reviews of documentation submitted by clients during onboarding, verifying completeness and consistency against internal requirements
Identify missing, incomplete, or inconsistent documentation and issue Requests for Information (RFIs) to clients to obtain outstanding items
Maintain accurate, audit-ready records of documentation received, RFIs issued, and case status throughout the onboarding workflow
Own and drive end-to-end onboarding operational flows, identifying bottlenecks and implementing improvements to reduce onboarding cycle times
Track case progress across the pipeline and proactively follow up to keep cases moving without unnecessary delays
Own onboarding speed KPIs and work collaboratively with the Compliance team to drive faster decision turnaround without compromising quality
Document and systematise all onboarding operational processes into clear, repeatable SOPs, built from the ground up to be automation-ready
Identify which parts of the onboarding workflow are candidates for agentic automation and work with the Product and Tech teams to progressively implement these via automation and AI tooling
Drive the transition from manual execution to AI-assisted workflows over time
Prepare and submit Partner Information Forms (PIFs) and supporting documentation required by card schemes for partner onboarding and certification processes
Coordinate third-party reviews required by card schemes and other network partners, managing timelines, documentation packages, and follow-ups to ensure submissions are complete and on schedule

Requirements

What you’ll need

minimum 3 years of experience in business operations, KYC document processing, customer onboarding, or a similar operational role
Hands-on experience with structured checklists, data collection workflows, or document review processes
Demonstrable experience building with AI, whether through automation tools, agentic workflows, prompt-based solutions, or AI-assisted process design; we're looking for someone who has actually built things with AI, not just used it
Background in fintech, financial services, or regulated industries is a plus, but not required
Strong attention to detail with a process-first mindset
Comfortable managing case queues, tracking document status, and following defined escalation protocols
Proven ability to identify operational bottlenecks and drive measurable improvements in turnaround times
Able to identify gaps or inconsistencies in documentation without needing to make risk-based compliance judgements
Approaches manual processes as problems to be solved, not tasks to be repeated
Able to think in workflows: identify inputs, outputs, decision points, and exception paths that can be translated into automated logic
Comfortable working with Product and Tech teams to scope and test automation tools
Proactively looks for opportunities to reduce human-in-the-loop steps through tooling and process redesign
Clear communicator, able to draft professional RFIs and coordinate effectively with clients, internal teams, and external partners
Comfortable creating productive friction with adjacent teams (Compliance, Growth) in service of better outcomes and faster processes
Based in or able to operate fully aligned with Mexico time zone and public holidays
Willing to work during local public holidays if required (compensatory leave will be provided)
Fluent in business English and Spanish (spoken and written)
Proficiency in any additional language (e.g., Portuguese) is a strong advantage

Benefits

Comp & perks

A vibrant, inclusive and international work culture
Generous annual leave to relax and recharge, plus public holidays
Health insurance budget to keep you covered
Be part of a fast-growing global team
Flexible remote work options, as well as option to work in-person at a prime office location overseeing the Castillo de Chapultepec
Home office equipment budget
Your own Corporate Reap Card — no more out-of-pocket spending
Additional benefits that keep growing over time

ATS Keywords

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Hard Skills & Tools

Business OperationsDocument Review ProcessesData Collection WorkflowsProcess AutomationChecklist-Based ReviewsOperational Bottleneck IdentificationCase Queue ManagementSOP DocumentationAI ToolingWorkflow Design

Soft Skills

Clear CommunicationProblem-Solving MindsetCollaboration with TeamsProactive ApproachAbility to Create Productive Friction