Senior Customer Success Manager – LATAM, Account Management

Reap

Senior Customer Success Manager responsible for managing strategic fintech accounts and driving customer engagement. Focused on operations that streamline financial connectivity through growth initiatives.

Posted 6/13/2026full-timeMexico City • 🇲🇽 MexicoSeniorWebsite

Tech Stack

Tools & technologies

Web3

About the role

Key responsibilities & impact

Serve as primary executive partner for a portfolio of strategic customers
Identify and pursue upsell and cross-sell opportunities across product portfolio
Drive activation and retention at scale

Requirements

What you’ll need

8–10+ years in Customer Success/Account Management
Background with web3/crypto and fintech/payments customers
Strong analytical instincts
Fluent with data tools, AI skills, and dashboard building
Fluency in English & Spanish

Benefits

Comp & perks

Remote status was not specified in detail
Health insurance
Flexible work from home arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisdashboard buildingAI skills

Soft Skills

analytical instinctscustomer successaccount management