Regional Engagement Manager

Really Great Reading

Regional Engagement Manager at Really Great Reading managing district partnerships for literacy improvement. Executing implementation plans, ensuring effective training, and driving retention and outcomes.

Posted 7/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Develop and execute tailored implementation plans aligned to district goals
Maintain strong relationships with key district stakeholders and decision-makers
Deliver regular executive summaries highlighting progress, outcomes, and next steps
Ensure alignment between strategic goals and day-to-day execution
Schedule and lead account meetings, ensuring clear alignment and follow-through
Maintain organized account documentation, notes, and updates in CRM systems
Ensure visibility and continuity across all internal stakeholders
Partner with PSC Trainers to ensure training sessions are effectively coordinated, on schedule, and aligned to district implementation plans; provide day-to-day direction and feedback on execution quality
Coordinate onboarding, training, and ongoing professional development sessions
Ensure training completion and alignment with implementation milestones
Monitor training effectiveness through survey feedback and usage data
Adjust training and support strategies to drive adoption and impact
Monitor account health using engagement data, usage trends, and feedback
Identify at-risk accounts early and proactively communicate risks and solutions
Lead cross-functional efforts to resolve challenges and improve outcomes
Provide clear recommendations and action plans to stakeholders
Drive Growth: Partner with Sales on renewals and expansion opportunities while collaborating with Product and Marketing to share actionable customer insights.
Ensure Consistency: Follow established workflows and communication cadences across assigned accounts to deliver a reliable, high-quality customer experience.
Continuous Improvement: Contribute directly to process and customer experience enhancements.

Requirements

What you’ll need

Experience: 5+ years of customer success or account management experience (preferably in EdTech/SaaS) managing a portfolio focused on retention and outcomes.
Strategic Execution: Skilled in developing strategic account plans and working cross-functionally with Sales, Product, Marketing, and Professional Services.
Key Skills: High level of organization, familiarity with CRM/CS platforms, and a highly collaborative, self-starter approach.
Travel: Willingness and ability to travel 75%+ to support district partnerships.

Benefits

Comp & perks

Professional development opportunities