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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service with a focus on utilizing Zendesk for efficient ticket management and maintaining high service quality. Strong communication, problem-solving, and organizational skills are essential for meeting performance targets and contributing to a collaborative support environment.
Highest-signal resume keywords
Zendesk ExperienceCustomer Service ExpertisePerformance Target AchievementStrong Communication SkillsProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceOrder TrackingRefund ManagementDispute ResolutionSupport KPIsService MetricsTicket ManagementWorkflow AutomationContinuous ImprovementEcommerce Familiarity
Soft Skills
Strong Organizational SkillsAttention to DetailAdaptabilityOpenness to Feedback
Tools & Technologies
Zendesk
Industry Keywords
Call CenterPaymentsFinancial Services
About the role
Key responsibilities & impact- Respond to customer inquiries via phone and Zendesk
- Support customers with order tracking, charges, refunds, and disputes
- Manage tickets efficiently while maintaining strong service quality
- Meet performance targets across KPIs such as SLA, AHT, and First Call Resolution
- Utilize Zendesk tools, workflows, and automation features effectively
- Collaborate with Risk & Compliance and cross-functional teams
- Support continuous improvement initiatives and adoption of new tools and AI workflows
- Contribute to a positive, collaborative, and high-performing support environment
Requirements
What you’ll need- 1+ years of experience in customer service or call center environments
- Hands-on experience using Zendesk
- Strong communication and problem-solving skills
- Familiarity with support KPIs and service metrics
- Strong organizational skills and attention to detail
- Adaptability in fast-paced environments and openness to feedback
- Experience in ecommerce, payments, or financial services is a plus
Benefits
Comp & perks- Competitive compensation
- Comprehensive healthcare benefits
- Opportunity to grow within a global FinTech company
- Collaborative and supportive team environment
- Exposure to modern support tools, automation, and AI-driven workflows