Inbound Call Center Representative

Re/Max Select

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • The Inbound Call Center Representative (CSR) answers all incoming calls from sponsors, members, and providers
  • Researches claim status, and assists in bringing resolution to the claim problem by thorough analysis.
  • Outbound calls are made by the CSR to close the communication loop with the caller as required and the CSR must manage this process to coincide with lulls in call center inbound call volumes

Requirements

  • Handle high volume inbound calls supporting members with counseling when selecting appropriate health care plans to meet their needs
  • Accurately document member information and call notes
  • Provide members with accurate information and a positive experience to all callers (callers may also include local county offices)
  • De-escalate callers when handling complaints and escalating when appropriate
  • Handle up to 3 incoming chat sessions simultaneously
  • Complete offline work as needed
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
counselingcommunicationde-escalationproblem-solvingdocumentationcustomer servicemultitaskinganalytical skillsconflict resolutionpositive experience