Ramo Brasil

SAP Business One Support Analyst

Ramo Brasil

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Tech Stack

LinuxSQL

About the role

  • Provide high-quality technical support to clients, handling Level 1 and Level 2 tickets;
  • Receive, log, analyze and resolve requests according to established procedures;
  • Install and configure SAP Business One for users;
  • Perform basic administration and configuration tasks for the system and its add-ons;
  • Analyze, interpret and resolve technical and functional issues and inquiries;
  • Document support activities with evidence, including screenshots and step-by-step descriptions of applied solutions;
  • Manage own ticket queue, set priorities and ensure SLAs are met;
  • Keep tickets updated with clear information about the support provided;
  • Issue technical reports with detailed solutions at the end of each support case;
  • Keep client records updated in GLPI (access credentials, system and contacts);
  • Maintain efficient and ongoing communication with clients, ensuring their satisfaction;
  • Identify business needs, requirements and demands;
  • Collaborate with other analysts and team leads to resolve, monitor and manage tickets.

Requirements

  • SQL – basic level
  • Business concepts
  • Operating systems: Windows and Linux
  • SAP Business One – basic level
  • Bachelor's degree
Benefits
  • Ramo Desenvolve: Development and training program
  • Bonus of up to one month's salary based on KPI achievement (subject to eligibility)
  • Ramo Reconhece: Quarterly recognition program
  • Day off on your birthday or another day within your birthday month (to be scheduled)
  • Language allowance: 1st year R$130.00 / 2nd year R$180.00 / 3rd year R$250.00
  • TotalPass/Wellhub: access to fitness benefits
  • Health and wellness initiatives and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLSAP Business OneWindowsLinux
Soft Skills
technical supportcommunicationproblem-solvingprioritizationcollaboration
Certifications
Bachelor's degree