Ramo Brasil

SAP Business One Support Analyst, Junior

Ramo Brasil

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • 🇧🇷 Brazil

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Job Level

Junior

Tech Stack

LinuxSQL

About the role

  • Provide level 1 technical support to clients, resolving basic questions and issues related to SAP Business One.
  • Log, analyze, and follow up on support tickets in accordance with internal procedures and established SLAs.
  • Install and configure SAP Business One, including basic system configuration tasks and add-ons.
  • Document support interactions with evidence, such as screenshots and step-by-step descriptions of applied solutions, ensuring traceability.
  • Manage your own ticket queue, set priorities, and ensure deadlines are met.
  • Maintain clear and consistent communication with clients, monitoring satisfaction throughout the support process.
  • Update support records and maintain client profiles in GLPI, including access information and primary contacts.
  • Collaborate with other analysts and team leads to resolve tickets and improve the support provided.

Requirements

  • SQL – basic level
  • Business concepts
  • Operating systems: Windows and Linux
  • SAP Business One – basic level
Benefits
  • Ramo Desenvolve: Development and training program
  • Bonus of up to one month’s salary based on KPI achievement (subject to eligibility)
  • Ramo Reconhece: Quarterly recognition program
  • Day off on your birthday or another day within your birthday month, to be agreed
  • Language allowance: Year 1 R$130 / Year 2 R$180 / Year 3 R$250
  • TotalPass/Wellhub: access to fitness benefits
  • Health and wellness initiatives and much more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLSAP Business Onesystem configurationticket managementsupport documentation
Soft skills
communicationproblem-solvingtime managementcollaborationclient satisfaction