SAP Business One Support Analyst, Mid-level
Ramo Brasil
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
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Tech Stack
About the role
- Provide level 2 and 3 technical support to clients, resolving questions and issues related to SAP Business One;
- Perform remote and on-site support, tracking each ticket until full resolution;
- Analyze system and application logs to identify root causes of errors and propose effective solutions;
- Manage and prioritize support tickets using dedicated tools, escalating incidents when necessary;
- Collaborate with development and infrastructure teams to implement fixes and improvements;
- Recommend process and solution improvements based on technical analysis and customer feedback;
- Maintain clear, consistent, and proactive communication with clients to ensure their satisfaction;
- Understand and meet business needs, requirements, and demands.
Requirements
- Intermediate SQL
- Basic SAP HANA
- Crystal Reports
- Advanced SAP Business One
- Bachelor's degree
Benefits
- Ramo Desenvolve: development and training program
- Bonus of up to one month's salary based on KPI achievement (subject to eligibility)
- Ramo Reconhece: quarterly recognition program
- Day off on your birthday or an alternative day within your birthday month, to be arranged
- Language allowance: Year 1 R$130 / Year 2 R$180 / Year 3 R$250
- TotalPass/Wellhub: access for fitness activities
- Health and well-being initiatives and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLSAP HANACrystal ReportsSAP Business One
Soft Skills
technical supportproblem solvingcommunicationcollaborationcustomer satisfaction
Certifications
Bachelor's degree