Technical Customer Support Specialist

RAM Technologies

Technical Customer Support Specialist at RAM Health responding to customer inquiries remotely. Resolving technical issues and assisting in healthcare technology solutions for clients.

Posted 6/8/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $80,000 - $90,000 per yearWebsite

Tech Stack

Tools & technologies

SQLUnix

About the role

Key responsibilities & impact

Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat.
Records client interactions, including inquiries, complaints, comments, and actions taken.
Determine information needed from client for research (logs, data dumps, screen prints, etc).
Analyzing client data to assist clients with configuration issues.
Creating and running database queries to evaluate data.
Configuring and testing within the system to make recommendations to clients.
Identifying and facilitating issue resolution with functional and technical groups.

Requirements

What you’ll need

Bachelor of Science or Bachelor of Business Administration degree with a focus in Management Information Systems or Health Care preferred or equivalent experience is preferred.
2+ years of technical customer service experience.
Knowledge of the healthcare industry and/or working experience with technology (i.e. UNIX, SQL, etc) is a plus.
Strong analytical, organizational and communication skills.
Knowledge of Microsoft Office product suite.
Ability to work independently or collaboratively as a member of a team.

Benefits

Comp & perks

medical
dental
vision
401(k) with match
life insurance
LTD
5 weeks PTO
paid holidays

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

database queriesSQLUNIXdata analysisconfiguration issuestechnical supportissue resolution

Soft Skills

analytical skillsorganizational skillscommunication skillsindependent workteam collaboration

Certifications

Bachelor of ScienceBachelor of Business Administration