Senior Customer Success Manager, French speaking
RaiseNow
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
Senior
About the role
- Build trusted, long-term relationships and act as a strategic partner to customers in their fundraising success
- Advise and support clients in designing effective fundraising strategies and high-impact digital campaigns
- Onboard new customers and guide them in adopting RaiseNow tools into sustainable fundraising and membership workflows
- Be a go-to expert for digital fundraising, continuously learning and sharing best practices
- Proactively address technical challenges, resolve support tickets, and collaborate with internal teams to deliver creative solutions
- Analyze customer data to drive retention, spot growth opportunities, and lead renewals and account expansion
Requirements
- Several years of customer success experience in a SaaS, digital fundraising or payment service provider environment
- Technical background in the form of a university degree or relevant work experience.
- Experience working with programming languages, APIs, JSON objects, and concepts in payment technology is highly desirable.
- The ability to articulate technical concepts with both technical and non-technical audiences
- Strong written and verbal command of English and French (C1)
- Nice to have: Experience working in digital fundraising
- Strong command of German or Dutch
Benefits
- 5 weeks paid annual leave plus additional PTO days per year with RaiseNow + your birthday as PTO
- Flexible work schedules with annual working time
- Temporary working abroad options
- Free access to psychological counselling through Instahelp
- Project autonomy and space for personal development from the beginning
- Regular team events + one workation per year to meet all colleagues
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
programming languagesAPIsJSONpayment technology
Soft skills
customer successrelationship buildingstrategic partnershipcommunicationproblem-solvingdata analysis