Email Support Specialist

Qureos

Email Support Specialist resolving customer queries for Brex, a financial technology company. Managing email support, troubleshooting, CRM documentation, and escalations in a fully remote environment.

Posted 8/5/2026full-timeRemote • Connecticut • 🇺🇸 United StatesMid-LevelSenior💰 $24 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high volumes of customer inquiries through email, with a focus on problem-solving and effective communication. Proficient in using helpdesk software and CRM tools to document interactions and enhance customer support processes.

Highest-signal resume keywords

Customer Support ExperienceEmail Communication SkillsAnalytical Problem-SolvingHelpdesk Software ProficiencyFinancial Services Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingDocumentationPattern RecognitionCRM System Management

Soft Skills

EmpathyDisciplineFocus

Tools & Technologies

ZendeskSalesforce

Industry Keywords

Financial ServicesFinTechSaaS

About the role

Key responsibilities & impact

Professionally manage and respond to a high volume of inbound customer emails in a timely and efficient manner
Identify, troubleshoot, and resolve customer issues with accuracy and attention to detail
Communicate complex technical and financial information clearly and concisely
Escalate complex issues to the appropriate internal teams while maintaining ownership of the customer query until resolution
Collaborate with team members to improve support processes and contribute to the internal knowledge base
Document customer interactions and resolutions within the CRM system
Recognise patterns in customer queries to help improve products and services

Requirements

What you’ll need

Proven professional experience in a customer support role, with a strong emphasis on email-based communication
Exceptional written English skills, including impeccable grammar, spelling, and punctuation
Strong analytical and problem-solving abilities with a talent for troubleshooting
Discipline and focus to work effectively in a fully remote environment
High level of empathy and a genuine desire to help customers succeed
Proficiency in helpdesk software such as Zendesk or Salesforce and other CRM tools
Experience within the financial services, FinTech, or SaaS industry is highly desirable

Benefits

Comp & perks

A competitive hourly wage of $24 - $30 USD per hour
A permanent, full-time contract
The opportunity to join an innovative and forward-thinking company that is shaping the future of business finance