Customer Support Specialist

Qureos

Customer Support Specialist providing client support remotely at SSA & Company. Handling inquiries and maintaining high standards of client service in a managerial consulting firm.

Posted 8/1/2026full-timeRemote • Arizona • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client communication and support, with a strong focus on problem-solving and service enhancement. Proficient in managing client interactions and utilizing CRM systems to ensure satisfaction and efficiency.

Highest-signal resume keywords

Customer Support ExperienceVerbal And Written Communication SkillsProblem-Solving SkillsCRM System ProficiencyOrganisational And Time-Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Client-Centric MindsetCritical ThinkingSelf-DisciplineProfessional DemeanourAttention To Detail

Tools & Technologies

CRM SystemsCustomer Service Software

Industry Keywords

Professional ServicesB2B EnvironmentClient InteractionSupport ProcessesKnowledge Base

About the role

Key responsibilities & impact

Serve as the primary point of contact for clients, managing enquiries through email, phone, and our support portal with the utmost professionalism.
Provide accurate, valid, and complete information by using the right methods and tools.
Identify and assess clients' needs to achieve satisfaction, resolving issues efficiently and escalating complex problems to the relevant internal teams.
Maintain detailed records of client interactions, transactions, comments, and complaints.
Collaborate closely with consultants and project managers to ensure alignment on client communication and issue resolution.
Contribute to the continuous improvement of our support processes and help build our knowledge base.
Gather and synthesise client feedback to share with internal teams for service enhancement.

Requirements

What you’ll need

Proven experience in a customer support or client services role, preferably within a professional services or B2B environment.
Exceptional verbal and written communication skills with a professional, articulate, and friendly demeanour.
Strong problem-solving skills and the ability to think critically and calmly under pressure.
Excellent organisational and time-management skills, with a proven ability to manage multiple tasks simultaneously.
Proficiency with CRM systems and other customer service software.
A client-centric mindset with a genuine desire to deliver outstanding service.
The ability to work independently and demonstrate strong self-discipline in a remote setting.
A high degree of discretion and integrity when handling sensitive client information.

Benefits

Comp & perks

A fully remote working arrangement, providing flexibility and an excellent work-life balance.
The opportunity to work within a dynamic and intellectually stimulating environment at a respected management consulting firm.
A supportive and collaborative team culture that values your contribution.
Opportunities for professional growth and development within the company.